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If you open the I/O door, you can open the library door. You can then reach in and down. (The library door is next to the I/O drawer, where LCD screen is located. Opens on a hinge that is placed on the left of the door)
Look at this document to see if the interposer mechanism is holding the tape from ejecting. The solenoid that energizes to tape insertion or ejection sometimes relaxes and you have to move it manually out of the way to recover the tape.
We have the same problem with our ADIC Scalar 24. The only way we have been able to eject the tape is to cycle power on the tape library and after it has finished reading the tape barcodes, we can use the front panel command to unmount the tape that is in the drive. We haven't been able to find a solution to the problem and it happens at least once a week
power on the library, follow the display in the front panel. The library will do some checks. Note where it fails. Press the select button, it will display the some code message. With the error code refer the manual.