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Food in freezer not frozen; food in refrigerator not cold

The boxes of food in my freezer are soft, and flexible. They bend and are not frozen or even cold. The food in my refrigerator is not cold either.

I have continually raised the temperature in the refrigerator, and now it is on the coldest setting and still not working. I raised the freezer temperature to the coldest setting, but only air is blowing out and it is not even cold.

What should I do?

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1.check the coils on the back or under side.
2.check if compressor is running
3.check if copressor is hot
4.let me know the answers

Posted on Jan 15, 2009

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