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You could try using your earphones with another device to see if they are working properly. For example, I think my earphones have a broken wire in them because when the earphone plug revolves up or down in the jack the sound cuts out. When I turn the plug around a little, the sound comes back. (I am sure you had the volume turned up :)
It is very likely that the problem is in your MP3 player and not your ear phones. If it is still under guarentee, then take it back to where you bought it. If not it may be that the earphone jack plug is faulty? It is a trade off between the cost of repair against the cost of a new one. These things are often glued together so opening it could break it anyway - sorry
i have the same problem. its not the headphones. its the itouch. its something to do with the jack-i think. because whenever i jiggle the plug eventually i can hear some of my music eventually. its a pain. and so how do i fix that ish?
I don't know if you used new earphones but if you did I would try to clean the inside of the mp3 player then reconnect youre earphone. If you still have the problem return to the store, then the hardware in the mp3 itself is wrong.
Reset the player - double check the sound settings in the menu
if these methods fail, run the recovery method mentioned in the user's manual
if the recovery even fails, then it is a hardware issue with the headphone jacks and the player will have to be replaced