Question about Dell Studio 15 Laptop

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Weird clacking sound in the cd drive of Dell Studio laptop

Whenever i start my new Dell Studio laptop, even when there is no cd in the drive, it starts making this weird sound, as if it is trying to push the cd out. The annoying thing is that sometimes, this sound carries on for quite a while, and the auto-eject button on the panel lights on continously, even when i am not pressing it. Please help me as soon as possible.

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  • joshdrummer Feb 10, 2009

    i have the same issue. Our dell was delivered Jan 22/09 and the blu-ray drive on the Studio 1537 constantly tries to eject a disc, even when there is none in the drive. I had called Dell numerous times to no avail. They suggested updating the BIOS, whihc I did, still the same problem persists. They asked me to return the Laptop, which I did. They replaced the blu ray drive and the plate that goes over the eject button and keyboard. When I got the computer back the problem continued.



    I have no ide what to do. They still have no idea. Tye have offered an exchange but I think I'll have the same problem.

  • Anonymous Feb 10, 2009

    I have the same problem and I am waiting for the box from Dell to arrive so I can send mine in. Mine is a 1535 refurb that I got 3 days ago. I noticed that my usb ports on the right side near the cd slot don't work either. Hopefully they fix it on the first try....

  • Anonymous Feb 26, 2009

    I have the same problem with my computer, and I wasn't sure if it was supposed to be making that sound or not, as I don't know a whole lot about computers. It wasn't bothering me too bad but now it's getting annoying and pretty frustrating. It just keeps trying to keep kicking a CD out but there hasn't even ever been a CD in the disk drive. Is sending in my computer the only way to get it to stop that awful, annoying sound?

  • Rodjar Mar 05, 2009

    Brand new dell 1537 with blu-ray drive and I've got exactly the same problem as you guys. Reading around seems show the reason for the problem is that the screws on the laptop are too tight, and that as a result a piece of metal is hitting the eject button internally. One suggestion i read on a dell forum to solve the issue is to remove the battery from the bottom of the laptop, loosen the screws from behind it, then lossen the screws on the rest of the bottom of the laptop. Have a try, see how it goes.

  • spg501 Apr 01, 2009

    I am having the same problem with the CD slot making the sound of trying to eject a disc when there is not one in the slot. This sound usually only happens when the laptop is powering up and does it a few times afterwards. So far the sound doesn't continue while the laptop is on. I am not very happy as my laptop is only 5 days old. I am contemplating sending the computer back and getting a different brand laptop.

  • sbmdude Apr 01, 2009

    Guys, I bought the Laptop a day ago. I too got the same problem..

    I also saw a blue screen came once .

    Please post the solutions if u know one, it would be greatly appreciated.

  • Anonymous Apr 26, 2009

    tries to eject , when there is no disc in. goes on for 2 or 3 minutes then stops. happens often

  • Anonymous May 19, 2009

    I have the same problem. CD/DVD drive clicking/ejecting sound when there's no disk in the slot. The first time it happened, there had never even been a disk in the slot before. The eject button lights up at the same time the sound is being made. It's disheartening since I just bought it 2 days ago. It did not happen the first time I booted it up, but it has happened each time since.

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I was having the same issue. I incidentally thought that the Facial Recognition software and the Web Cam Control Box that auto-launches on startup were annoying, so I disabled them both. It's strange, but I think this might have also fixed the dvd drive issue. It was occurring at each boot up but since disabling said software, it has not happened again. Try it and see if this works for you as well!

Posted on May 19, 2009

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If it is new I suggest that you call Dell Customer support.  It is Free and they are very good.

Posted on Jan 14, 2009

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I have dell studio 1609, whenever i insert the disc, it gets ejcted itself. can i get any help?


Hi, I think the issue is with your DVD Drive (Hardware issue). Anyway we can try once.

Go to RUN (Start+R) and type DEVMGMT.MSC, press Enter. You will get Device Manager window. Here you can find DVD/CD Drivers. Expand that and you will get the full name of you DVD Driver here. Right click on that full name and select Uninstall. Confirm with clicking on OK and reboot your Laptop. Once restarted try to insert one New CD/DVD and check the status.

Try the above solution and get back with your status.



Regards,
Sreerag.S

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My dell studio 1555 is not reading cd's except it makes a weird noise and the cd becomes lodged in the drive . after some prying its possible to pull it out


Hello,
First off, you might need your windows operating system disc. 1. Turn on your laptop 2. Start tapping on F2 once you see the Dell Logo 3. Once your inside BIOS go to Boot options or Boot menu 4. Change the boot priority, make the CD the top priority. 5. Once you're done with step 5, insert the operating system disc into your CD/DVD drive 6. Press F10 (Save and Exit). The laptop will then restart. 7. Check if it will boot from the OS disc, if it does, then there's no problem with your optical drive. If it did not boot from the operating system disc, then there's a big chance that your CD/DVD drive is already broken.
Note : if you're not satisfied with the steps above, you might want to try 2 operating system discs. You don't have to install them on the laptop, we just need to use it to verify if the CD/DVD drive is already broken and needs to be replaced.
With my experience as a technical support, usually this kinds of symptoms(the things that you mentioned) says that the DVD drive is already broken or defective.
Hope this helps!

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1 Answer

I have a Dell Studio Laptop 17 and it will not eject the CD. It tries to and it also sounds like it is trying to read it (which it isn't). What can I do?


Sounds like the CD may be going bad. You can eject the CD by pushing a paper clip in the little hole near the tray. Do that and clean it out with compressed air.
If it keeps acting that way, replace the drive.
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1 Answer

Studio 15 laptop the dvd is stuck and no bezel


Try to take the disk out of the computer using the following option

Normally the studio laptops have soft eject for the CD and they dont have a button.. Press and hold the Fn key and then press the F10 key to eject the cd.. Another way is get into computer.. Right click on the DVD/cd rom drive and click on eject... This will work....

If its still not working callup Dell to fix the issue since it might be a issue with the DVD drive even

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1 Answer

Making crakling sound and spits cd back out. won't


Hi,

First thing you should do was to do a diagnostic in F12 run the diagnostic for CD DVD so that you could verify the functionality of the parts. It's still in warranty you can still asked for repair or system exchange .

ERNZ

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Hello my friend please try to insert 2 new CD. and then try to observe the sound if it is still sounds like the weird. Then if you notice that the 2 new CD you insert produce same sound as your old one then i recommend that if you can find computer technician in your place to verify if your DVD/CD Rom is defective or not cause as of now if the 2 new cd inserted produces same sound as your old cd inserted then DVD/CD Rom has something to do its either defective or has a serious problem that needs assistance.

Thank you

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directions for replacing dell studio 15 dvd drive

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Supposing that the Studio 15 / 17 has a slot loading drive:

You can either press the eject button above the keyboard (the touch sensitive one)

or

Go to 'Computer' in Vista and right click the CD/DVD drive. Then click 'Eject'.

This should work.

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their should be a small hole in front of drive get a paper clip and stick it in there it will pop drive open

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Laptop hard drives can be a bit louder than the new desktops and because you're closer may be more noticable. The sound from that youtube is about normal - this video is the sound of the heads crashing - mechanical drive failure. http://www.youtube.com/watch?v=LRj6dP1Pi1Q
Just to be safe - BACKUP your important data and if you don't have the install disks, make a set.

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