Question about Dell Studio 15 Laptop

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Weird clacking sound in the cd drive of Dell Studio laptop

Whenever i start my new Dell Studio laptop, even when there is no cd in the drive, it starts making this weird sound, as if it is trying to push the cd out. The annoying thing is that sometimes, this sound carries on for quite a while, and the auto-eject button on the panel lights on continously, even when i am not pressing it. Please help me as soon as possible.

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  • joshdrummer Feb 10, 2009

    i have the same issue. Our dell was delivered Jan 22/09 and the blu-ray drive on the Studio 1537 constantly tries to eject a disc, even when there is none in the drive. I had called Dell numerous times to no avail. They suggested updating the BIOS, whihc I did, still the same problem persists. They asked me to return the Laptop, which I did. They replaced the blu ray drive and the plate that goes over the eject button and keyboard. When I got the computer back the problem continued.

    I have no ide what to do. They still have no idea. Tye have offered an exchange but I think I'll have the same problem.

  • Anonymous Feb 10, 2009

    I have the same problem and I am waiting for the box from Dell to arrive so I can send mine in. Mine is a 1535 refurb that I got 3 days ago. I noticed that my usb ports on the right side near the cd slot don't work either. Hopefully they fix it on the first try....

  • Anonymous Feb 26, 2009

    I have the same problem with my computer, and I wasn't sure if it was supposed to be making that sound or not, as I don't know a whole lot about computers. It wasn't bothering me too bad but now it's getting annoying and pretty frustrating. It just keeps trying to keep kicking a CD out but there hasn't even ever been a CD in the disk drive. Is sending in my computer the only way to get it to stop that awful, annoying sound?

  • Rodjar Mar 05, 2009

    Brand new dell 1537 with blu-ray drive and I've got exactly the same problem as you guys. Reading around seems show the reason for the problem is that the screws on the laptop are too tight, and that as a result a piece of metal is hitting the eject button internally. One suggestion i read on a dell forum to solve the issue is to remove the battery from the bottom of the laptop, loosen the screws from behind it, then lossen the screws on the rest of the bottom of the laptop. Have a try, see how it goes.

  • spg501 Apr 01, 2009

    I am having the same problem with the CD slot making the sound of trying to eject a disc when there is not one in the slot. This sound usually only happens when the laptop is powering up and does it a few times afterwards. So far the sound doesn't continue while the laptop is on. I am not very happy as my laptop is only 5 days old. I am contemplating sending the computer back and getting a different brand laptop.

  • sbmdude Apr 01, 2009

    Guys, I bought the Laptop a day ago. I too got the same problem..

    I also saw a blue screen came once .

    Please post the solutions if u know one, it would be greatly appreciated.

  • Anonymous Apr 26, 2009

    tries to eject , when there is no disc in. goes on for 2 or 3 minutes then stops. happens often

  • Anonymous May 19, 2009

    I have the same problem. CD/DVD drive clicking/ejecting sound when there's no disk in the slot. The first time it happened, there had never even been a disk in the slot before. The eject button lights up at the same time the sound is being made. It's disheartening since I just bought it 2 days ago. It did not happen the first time I booted it up, but it has happened each time since.



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I was having the same issue. I incidentally thought that the Facial Recognition software and the Web Cam Control Box that auto-launches on startup were annoying, so I disabled them both. It's strange, but I think this might have also fixed the dvd drive issue. It was occurring at each boot up but since disabling said software, it has not happened again. Try it and see if this works for you as well!

Posted on May 19, 2009

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If it is new I suggest that you call Dell Customer support.  It is Free and they are very good.

Posted on Jan 14, 2009


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