I have a Windows Vista which was hit by Winupgro (which incidentally Norton allowed in). It knocked Norton out and I had to uninstall Norton and cleanout the virus through checksum analysis (the onlys solution for this kind of virus).
The machine is virus-free and I have been trying to install Norton. It starts installation and gives a message that it cannot continue install since a fime MSXML cannot be installed. When I click on continue, it starts installing and then when it comes to sending error messages to Norton, it hangs
I don't know what to do apart from formatting the machine and reinstalling Vista.
Please help. Contacting Norton is like climbing up a Teflon wall, no reply.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
make sure you do not have too many devices with the norton install. multidevice means you can put it on 'so' many devices-a number. usually only 1 pc. but sometimes 3 or more. if you are trying to install on a device when all the installs are gone, then it won't work until you uninstall one of the norton installs on another device. it knows how many of a particular norton product is installed. only that number of installs is allowed-whatever the multi-install number was?
that may be it...
I would run PC Tools or Norton Utilities and run their Registry cleaner first followed by Defrag then clean your disk with Norton's Clean Your Disks or try Windows Clean up programme. If your hard drive is very full, more than 80%, you really need a larger one to allow Windows to run with plenty of space.
I hope you find that of some use but I find that as more and more programmes and internet stuff are used the more clogged the system gets. Try putting a backup on a separate USB hard drive and then formatting your drive and reinstalling the system restoring the data you have kept. Hope that helps.
So the printer is plugged in to the XP machine? If so then that's where we need to start. If the Vista machine can't find the printer then it's usually a permission or firewall problem. Easiest thing to start with is disabling the firewall in Norton then try and find the printer. If it pops up then we need to turn back on the firewall and configure it properly.
Norton may not be completely uninstalled. You need to get the uninstall utility from their website.
Reboot after you uninstall Norton completely and then reset your brower software back to the default.
If that does not work reset your cable connection from ISP. What you may have to do is unplug your cable modem and router. Wait a few minutes. Plug your cable modem back in first and then your router. Reboot your notebook and you will be back on line. Not sure why Norton does this but it just does.
Normally, if you gave been hit with a major Viurs I would recommend that you get all your data off and reinstall. It is the only way of really being sure that the system is clean and fully operational. Take a look at AVG instead of norton.
I'm not an expert in window based units but since it worked with Vista OS and not with XP. Sounds like you might try re-installing XP again. Take note on any windows that refer to the ethernet port during installation. It is likely you might of hit "next" without reading all the text. I know I have in the past. I changed over to mac and I know longer have any problems only at work but give then I give it to the IT Dept and wait and wait and wait.
Hi mollducks, first things first. If you are using any version of XP turn on windows firewall. Click the start button & open control panel. Open windows firewall & click it to on if it is not on. Try downloading AVG antivirus software for free at this link: http://free.avg.com/ww.download?prd=afe Than run it. Full system scan. After you run AVG on you're system use Norton’s remove utility to uninstall any left over files from Norton. AVG should have caught any virus. http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 If you bought Norton antivirus software for download, go to this Norton site & click support: http://www.symantec.com/norton/support/index.jsp If it was the free download, try again to download it. Norton should do a quick scan during installation. You might want to keep AVG. Norton should still install with AVG already installed. You can remove AVG at any time. Lastly, once you feel there are no virus's in you're system shut down the PC. Unplug the power cord from the PC. Open the case & gently remove you're memory DIMM's. Wait 1 minute & re-install them. Make sure they are correctly connected. Double check all data & power cables are securly connected & close the PC & plug the power cord back in. (By doing this you remove any virus that may be hiding with in you're memory).
Good luck mollducks!
Feel free to ask if there is still an issue with norton after running the above sugestions.