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Acer crystaleye webcam wont work with msn

The crystaleye webcam in my notebook wont work together with msn messenger.
Its bugging me alot becouse this is the only program i use in combination with the webcam.

Its odd that the webcam itself works. The standard application provided by acer works - i can see my face and the camera works.

But in msn i get the following message if i try to connect with my webcam:
''We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again.''

But if someone tries to start my webcam on msn and i accept, i get this message:
''Messenger is not available right now. Please try again later. (0x8ac70202)''

I already re-installed all the drivers for the webcam and about 3 reboots.

Help would be appriciated :)


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  • 2 more comments 
  • borgqueenx Jan 14, 2009

    already tried that. rebooting wont work.
    And no other application is using the camera. becouse the led light next to the camera is not on.

    i hope fixya can offer me a solution to this problem :)



  • Anonymous Feb 01, 2009

    i got the same problem

  • Frank
    Frank May 11, 2010

    check the icon at the button right, (quick launch bar). see if any of the program is using the cam. if so, close it or (exit it out).

    then try to use msn

  • johnringo May 11, 2010

    the webcam can only be used once .. so when an application is using it .. the other application cannot .



    just reboot the computer ( so that no program is loaded )



    launch msn , and start a webcam or (video converstation ) and see what happens ..



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  • PC Laptops Master
  • 1,102 Answers

I know a lot of people are having problems with the acer cam
if you updated msn try going back to your old version
or if you have'nt updated it you can try that.
The only other thing is to uninstall cam and reinstall
I've had to that so many times on my acer crystal eye cam

Posted on Jan 15, 2009

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Sind een week vind messenger en skype mijn webcam niet terug,ik probeerde herstelpunt,installeerde updates,geen resultaat,ik vind mijn acer crystaleye niet


Hi,

Indien de webcam niet werkt. Download en Installeer de bestuurder van de webcam zodat ik aan uw computer zou werken. Klik hier te downloaden.
Bedankt voor het gebruiken van Fixya.

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You need to configure your MSN Messenger to use your webcam by going to options and select video or webcam preferrence.

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How do i use the crystaeye webcam ?


Install the drivers. If it's installed and detected correctly, you can use it to take pictures by going to "My Computer", "CrystalEye Webcam" and clicking "take picture".
If you want to use it for video-conferencing or video chatting, go to your communication program and configure the webcam, after it's configured, start the video session.
For example in the main windows of MSN Messenger, go to "tools", "audio and video setup" and choose the best options for your webcam, then in a chat window, go to "Actions", "Video" and "Show my webcam" or "Start Video-conference".

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I cant get webcam to work on my acer notebook?


if u have mcafee, unisntall it and install other anti virus. that version of mcafee hava a bug with the webcam

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Step 1: The "Tools" menu of Windows Live Messenger

1. Recover Windows Live Messenger in our software if you do not have it yet.
2. Start the installation of the software.
3. Once this is done, go to the Tools menu software.

In this menu, two links are important in order to properly configure your camera:"Setting audio and video" and "Parameters of the webcam."This is the first that we will discuss first and foremost, the second used primarily to adjust the parameters of the image in the secondary stage but we are dealing with. Launch therefore setup wizard and click on "Next".

Step 2: The setting of loudspeakers

1. Select your hardware in the menu.
2. Check the box if you use a helmet.
3. Test finally your sound output in order to adjust the volume.

It is possible that you find in the menu several choices. That means you have several elements in your computer capable of transmitting sound, a dedicated card and your motherboard, for example. In this case, make sure to select well the correct input, what you quickly verify the test by loudspeakers.

Step 3: At the turn of the microphone

1. Select your sound source.
2. Start talking to your microphone.
3. Observe the cursor, if it moves, your microphone is working.

Two remarks on the stage configuration. On the one hand, if your camera has no microphone, you must go through a device that you must annex plug into the pink on your sound card. On the other hand, if your mouse does not work, you may have selected the wrong input device sound. Take particular care in this setting and not leave this page only when the cursor s'agitera,
indicating that your voice is recognized by the software.

Step 4: Turning finally to the image

1. Specify this time the source of the video.
2. Observe the window of return: if your setup is satisfactory, your image should appear.
3. Adjust the frame rendering through the "Option" button.

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The McAfee 60-Day Trial, have a bug and/or conflict with the webcams. you need to uninstall the McAfee Suite and install another antivirus.

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your cam has to be setup on msn as well After you start Windows Live Messenger,
expand the view by clicking on the square
on top left next to the red X.
Then on the Windows Live messenger window on the
right side, click on “ “Show Menus.” And then click
on “Show the Menu Bar”.
Next go to the Menu Bar on right side, click on Action.
Go to “TOOLS” and click “Audio and Video Setting
and follow the instructions.
let me know if this helped

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hi,the acer crystal eye has issues with mcafee site adviser either delete it as i did or configure it.search mcafeemessenger click on microsoft live messenger 2009 (v140) conference link to the appr opiate page hope this is helpful.

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