Question about Dell PowerVault 100T DAT72 DAT Tape Drive

1 Answer

Constant Cleaning of new PowerVault 100T DAT72

Dell support is no real help here, and I've been searching the net for about an hour looking for ideas--no dice. Anyway, we have a brand new dell server with a PV 100T Dat72 in it that we got in April '07. For the first couple months everything went fine. Once I started doing larger backups (about 38GB total uncompressed) the drive began asking to be cleaned weekly. The "clean" light would blink slowly, and the tape will have not automatically ejected from the previous night's backup process. Although I thought this to be a little excessive, the guys at Dell assured me that backing up almost 200GB/wk was enough tape activity to require a weekly cleaning. Well, last week, it started asking me to clean the drive daily. At this point, I was sure there was something wrong with the drive. So, I called Dell Support and they sent a tech out to replace the drive with a new one. They did that yesterday, and what did I find when I came in this morning? The &*$^*( "clean" light was blinking again. At this point, it makes me suspect my media. I've been using a on-week tape rotation with the same tapes since we started using the drive. We do an off-site backup monthly with a brand new tape. So, for tonight's backup, I'm going to try a new tape to see if the "clean" light is blinking again. I couldn't find any references on the net as to the accepted "normal" lifespan of a DAT72 tape. Now, here's the twist on the whole thing: I have another server with a DAT72 drive also a PV100T) in it, but I am using DDS4 media in it because the amount of data I'm backing up doesn't require the DAT72 tapes. This drive is backing up about 5GB/night or close to 30/wk. This less-used drive does not complain that it needs to be cleaned. In fact, since April, when we started using it, it asked to be cleaned only once. Ideas? I'm stumped, and I don't want to call Dell back yet because I might have to eat my words about the "defective" drive if it turns out to be a media problem.

Posted by on

  • 1 more comment 
  • Chad Douglas Jun 14, 2007

    Despite the fact that this drive is only 3 months old, and I had Dell replace it with a brand new one?

  • NetizenMT Mar 24, 2008

    There are a lot of similar posts on the Dell forums, but no solutions. After having our tape drive replaced 3 times with no change, I finally decided to just ignore the light and clean the drive about once a month. New tapes and new tape head cleaners do not solve the problem.

  • Anonymous Nov 20, 2008

    Given the amount of other people with this error it is likely a design fault / firmware issue with this drive model. Dell Tech support are of no help beyond, "sorry because its after your 1 yr warranty so the only solution is to purchase a new one". Drives shouldn't be failing so conisitently like this.



    Any one for a class action suit?

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers

Tape drives do need cleaning frequently and the 'auto clean' facility may not be enough. The problem is the continuous shedding of oxide needs cleaning right off and the auto system may not be enough. What you need is a back-up Drive. and the out of service drive needs physically stripping down to clean all off using a soft brush and where appropriate coproponal alcohol

Posted on Jun 14, 2007

  • john ash
    john ash Jun 14, 2007

    It is not so much the drives but the quality of the Media it sheds oxide.
    Check Dell see what they recommend pr perhaps you checkout suppliers of other brands

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Tape head dirty error after cleaning tape heads with tape cleaning cartridge


Hello, just a guess, but maybe you're using an old cleaning tape that has no more cleaning cycles left in it. Can I suggest you try a brand-new cleaning tape?
Regards,
nicam49

Dec 22, 2010 | Dell PowerVault 110T LTO-2 Ultrium Tape...

1 Answer

Dell powervault 122t stopped working last night. Its connected to a known good power source but the unit will not power up. How to troubleshoot?


I had the same issue with my 122T...I had our electrical guy take a look at the power supply and he found that a fuse had blown. There are three fuses on the back two normal glass ones and another that was wrapped in rubber. It was the one wrapped in rubber that blew but you couldn't tell by looking at it. Why they would wrap it I have no idea. The fuses are soldiered into the board on the power supply so it may be tricky to replace that. My coworker told me he found someone seller replacement parts on eBay. If the unit is under warranty dell will replace it in total. Unfortunately I have had to replace my companies Power Vault 122T about eight times. Hope this helps!

May 13, 2010 | Dell PowerVault 122T LTO (pv122tlto)...

1 Answer

Cleaning light always on


Hi,

Perform the cleaning action using a new cleaning tape. It is not recommended to clean the tape over and over again, if the cleaning light is still ON. Contact the vendor and get it sorted out.

Please coem back and rate the solution if this turns to be helpful for you.
Thnx

Mar 22, 2010 | Dell PowerVault 100T DAT72 DAT Tape Drive

1 Answer

Dell dat 72 drive will not accept a tape


power off and on the tape drive
Inset a NEW Fresh out the Wrapper cleaning tape and see if that works!

Sounds to me like your existing cleaning tape has expired

If that fails then there could be a problem with the loading mech which is where you will need to send it away for repair.

Try www.tape-drive-repair.com for this as they are not expensive

Dec 09, 2008 | Dell PowerVault 100T DAT72 DAT Tape Drive

5 Answers

Wont accept cleaning tape


Make sure there are no pending jobs on the drive, if the drive is expecting a tape and gets a cleaning tape it will spit it out. Also, has the cleaning tape been used a lot? They have a limited life cycle and if they have exceeded their max uses they may not work.

Nov 13, 2008 | Dell PowerVault 100T DAT72 DAT Tape Drive

3 Answers

Dell Dat 72


try a different Cleaner tape, they dont last forever..

Jul 24, 2008 | Dell PowerVault 100T DAT72 DAT Tape Drive

1 Answer

Operating System question


I don't KNOW that this will work, but what I'd reccomend is that you try using the drivers for windows 2000 on your windows XP machine

a list of dell drivers and support for the powervault is here:

http://search.dell.com/results.aspx?s=biz&c=us&l=en&cs=555&k=powervault+100T+driver+XP&cat=sup&x=0&y=0&p=1

Mar 29, 2008 | Dell PowerVault 110T DLT VS160 DLT Tape...

Not finding what you are looking for?
Dell PowerVault 100T DAT72 DAT Tape Drive Logo

1,896 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Alun Cox

Level 3 Expert

2678 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...