Question about Arris SURFboard SB4200 Modem
Have you contacted your ISP yet? You may be having issues with your connection, such as an upstream low signal-to-noise ratio or upstream receive power.
Also, since your modem is older you may want to have their tech support check and see what the power level is. If it's well above 50, closer to 60, then it's time to replace the modem. What happens is that if the signal is bad then the modem will have to "work harder" to stay online. After awhile they wear out. Another sign is if it's running hot - which means that it's struggling to stay online. Have your ISP confirm this for you.
Finally, have you checked with your ISP to see if there are any ongoing issues in your area? Don't go by what the recording says, as it reads your area code and prefix - and often is inaccurate.
Hope I've helped!
Posted on Jan 14, 2009
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Posted on Jan 02, 2017
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