Kenmore 3.5 HE front load washer went haywire, doesn't work now..
I just bought a new Kenmore 3.5 HE front load washer, I LOVE it ...except....it broke after just 6 weeks! It started with the final spin not spinning the clothes out long enough, so they were still soak and wet, then the other night it took forever to finish washing like 1 hour or more! then it stopped and acted like it was a new wash so I pressed start like it told me too....the cycle repeated itself and didn't fully spin out the clothes. then, I went to put them in the dryer (I have the matching dryer) the washer kept turning it self on, no matter how many times I'd hit the cancel button, it just kept turning on every time I opened or closed the dryer door! now, tonight, it won't even turn on....what a shame...glad it's still under warranty. has this happened to anyone else? I think it's the computer (brain)
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your door switch is the problem,where the door latch goes into the machine a little switch sites behind this a safety feature and if this is broke the machine will still switch on but will not work it will need replaced they are cheap.adrianxxx
This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing machines.If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump: Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.
Unplug the washer while servicing inside the unit.
Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel.HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws.Once the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap on either side will dislodge it.
Locate the drain pump.It will be located directly under the wash tub (it is the only pump this washer has).
There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
Here’s a helpful way of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and drain lines.If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if you need to get additional towels.
Open the pump access and remove once you have all the water drained.Check the drain pump for foreign objects and debris.Check the pump impeller and make sure there’s nothing caught in it.Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
Clean out the pump thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button).“C00” will show on the console display as the washer begins diagnostics mode.
Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer will begin to drain.
If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.
NOTE: It is normal to have residual water left inside the wash tub under the wash basket.This is why it is important to leave the door ajar when not in use so this water does not become sour.
YOU ARE ABSOLUTELY RIGHT. THE COMPANY SHOULD HAVE KNOWN ABOUT THIS. HERE IS MY SOLUTION: GO TO LOWE'S HARDWARE AND BUY A WASHER AND DRYER THERE. BUY THE GE BRAND. 3 YEARS AGO, WHEN OUR MAYTAG WASHER DIED, WE BOUGHT A NEW GE WASHER BEFORE MY FATHER DIED IN 2006. BUT CHECK INTO THAT. MY E MAIL ADRESS IS CoolRod41@yahoo.com IF YOU FIND THIS IMFO HELPFUL. GOOD LUCK.
there are some springs that help hold the tub even as it spins also make sure that the washer is level check front to back side to side and corner to corner if it is unlevel they will be out of balance in high speed spin