Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 ALL-in-One---Scanner issue

I am trying to scan some photos, however the error on the printer reads: no scan options Refer to device documentation to troubleshoot. Which I did, but there is no info there that correlates.

After plugging in my usb cable I keep getting this error msg that reads: files needed: The file 'HPZid412.sys' on hp cd is needed. I only have one hp cd that came with this system, for my Windows XP. The msg continues, type the path where the file is located, and then click ok.

I did a search for that HPZid412.sys and pulled up a file, but don't know what it means by path.

Any advice?

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  • suelynnrae3 Jan 14, 2009

    To be more specific, I am placing the photo on my scanner and clicking scan to computer, then I get the error msg

  • hannah613 Jan 22, 2009

    I have the same problem. Try to scan and I get the error message 'No scan options, refer to device documentation' but there isn't anything that correlates.



    I go to the setup menu, then 'how do I' and it reads 'no computer connection'. How can this be when the fax and printer elements work fine? All appears to be plugged in and connected ok....



    Any help would be much appreciated. Thank you.

  • Anonymous Jan 25, 2009

    I don't understand the one solution that was presented there. I am having the same problem with both the scanner and fax machine.

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I need to install the LQ-300+II ESC/P2

Posted on Jan 14, 2009

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hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

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