Question about iRiver H10 MP3 Player

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What do i do?

When i turn it on it says emerngency connection. Then under that it says system files missing. after it says to restore the system files, connect h10 to recovery tool. i can't do anything after that. aslo when i plug it in the usb cord and the computer i can't find it on the pc. what do i do?

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Re: what do i do?

Does the device appear in "My Computer"? Download the H10 firmware from iRiver's website and install it.

Posted on Jun 20, 2007

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1 Answer

System files were missing

plz tell me how i can restore iriver h10 4gb i can on my mp3 plyer then i read screen he tell me system files missing u can restore but how i can restore plz tell me?

Mar 19, 2010 | iRiver H10 MP3 Player

1 Answer

Restore the system files, connect H10 to recovery tool

The procedure depends on what version you have.

Below there is the procedure for 20 GB , on other models procedure is the same, but you must find the right download for your model.

For 20 GB :


--- This applies ONLY to the 20 gig version of the H10! ---

--- This procedure formats your H10 so all data will be erased on the player! ---

1. Power off H10 - 20gig unit.

2. Insert staple or other small object into reset hole to press reset button.

3. Connect player to USB cable.

3. Hold down Select key (labeled "O" - right button on front of player) while also holding down power key until player boots.

4. Unit must display "Emergency Connection."

5. Unit will now appear as a drive under My Computer. Right click on drive, select Format. No need to change anything, just proceed.

6. Download H10_20GB_System.exe. It is a self-extracting archive. Double click on it and unzip to c:\iriver.

7. Locate iriver directory, double click. You will see H10. Double click once again; you will see System.

8. Right click on system, select "Send to" and choose the directory of the player.

from System Files Missing

If you have the 5 or 6 GB see iriver - H10 5/6 GB Series Support

Feb 24, 2009 | iRiver H10 MP3 Player

1 Answer

I have a problem whit my player

K, on day when i turned on my iriver, it says "system files missing, to restore the system files, connect H10 to iriver plus." so i connect it to iriver plus and the iriver says "USB connected" but iriver plus doesnt recognise t, like it is not connected, i have tried what other soloutions were given, but the iriver doesn't appear on my computer, but it does on safetly remove hardware, i have downloaded the newest version of iriver plus and it still doean't work. i cant get it to do anything now, not even turn off with =out takinging the battery out

Jan 29, 2009 | Samsung YP-S3JAB Digital Media Player

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OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

Sep 25, 2008 | iRiver H10 MP3 Player

1 Answer

Iriver, H10 , system files missing

iRiver H10 - Missing System Files
You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

Sep 16, 2008 | iRiver H10 MP3 Player

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IRiver H10 - System files missing

please, my new iriver h10 is not open. it will say "System files missing"

Aug 03, 2008 | iRiver H10 MP3 Player

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I need to restore the system files for my H10 Iriver MP3 player

go to people - what the f--- do you think it means?

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10-

What you need to do is set it on "Disk Mode" and check the firmware. Most problems like this occur due to missing or added files on to your firmware files. This corrupts the entire system, causing it to have strange malfunctions like yours.

don't panic!


Dec 12, 2007 | iRiver H10 MP3 Player

1 Answer

Iriver h10

Get recovery tool from iRiver website

Sep 06, 2007 | iRiver H10 MP3 Player

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