Question about iRiver H10 MP3 Player

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What do i do?

When i turn it on it says emerngency connection. Then under that it says system files missing. after it says to restore the system files, connect h10 to recovery tool. i can't do anything after that. aslo when i plug it in the usb cord and the computer i can't find it on the pc. what do i do?

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Does the device appear in "My Computer"? Download the H10 firmware from iRiver's website and install it.

Posted on Jun 20, 2007


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The procedure depends on what version you have.

Below there is the procedure for 20 GB , on other models procedure is the same, but you must find the right download for your model.

For 20 GB :


--- This applies ONLY to the 20 gig version of the H10! ---

--- This procedure formats your H10 so all data will be erased on the player! ---

1. Power off H10 - 20gig unit.

2. Insert staple or other small object into reset hole to press reset button.

3. Connect player to USB cable.

3. Hold down Select key (labeled "O" - right button on front of player) while also holding down power key until player boots.

4. Unit must display "Emergency Connection."

5. Unit will now appear as a drive under My Computer. Right click on drive, select Format. No need to change anything, just proceed.

6. Download H10_20GB_System.exe. It is a self-extracting archive. Double click on it and unzip to c:\iriver.

7. Locate iriver directory, double click. You will see H10. Double click once again; you will see System.

8. Right click on system, select "Send to" and choose the directory of the player.

from System Files Missing

If you have the 5 or 6 GB see iriver - H10 5/6 GB Series Support

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