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Re: internal busy signal
Hi and welcome to FixYa,
Initially, it would appear that one of the handsets is active, either accidentally left ON or s hardware fault. To determine which is faulting, switch each of the handsets off and remove their batteries. In some instances, this could be the base itself and could be verified by temporarily replacing the base with a standard telephone and see if the busy signal would be replaced by the dial tone.
Check and perform preliminary visual or necessary inspection. Pls post back result(s). Good luck and Thank you for using FixYa.
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should you dial 9 or another access code for outside calls?
If if you dial an "outside" number on an intercom line it will look at the first 2-3 digits as another extension. You need to dial the Central Office access code, or use a line key assigned to an outside line.
It's been a few years since I programmed a 624, but here goes.
IIRC the 624 selects lines in 1,2,3 order vs. the 824's 321. Dial "9" from the intercom and you can verify this.
The system has 3 modes of operation when it comes to outside line access, No preference (gives you intercom dial tone) Idle line preference (gives you the same as if you dialed "9", and specific line preference.
From the phone, do not pick up the handset but press PROGRAM or use the set switch to program, dial 1 1 for none, 1 2 for idle, or 1 3 x for a specific line. Any of those commands would be followed by STORE.
Put the system back in SET or press the PROGRAM button to exit.
With any line preferenc, you have to press Intercom to dial internally or page. If your specific line is busy, you won't get anything when you pick up the phone or press SP PHONE. It also disables Last Number redial if the line is busy.
Did I mention that I don't use it :-) Of course, I don't use the 624 either.
It doesn't exactly work that way, but you can program the extensions back under the buttons. Pick a button that you want to save an extension under and press FEAT *2 the button and dial the 2 or 3 digit extension number. Now the button monitors the status of the extension. It will light whether it's in DND, or busy on an outside or internal call.
With one CO line you can only make or receive one external call at a time. You can have extensions connected on intercom calls, but once your CO line is in use, anyone calling in will get a busy signal, as will anyone in the office trying to make an outside call. You'll need additional CO lines if you want to have several outside calls going on at once.
the "line in use" indicates that there is not enough current on your line, either there is a broken wire and the phone is not getting any current, or there is a short on your line reducing the current on your line.
you should unplug your phone and check with a diffrent phone to see if there is any dial tone on the jack that you have a problem with... if everything is good with a diffrent phone then it is likely that the trouble is your phone, if the trouble still exists, bring a corded phone to the NID outside of your home, and test if there is dial tone there, and that you can make and receive calls... if the trouble goes away, they you need to troubleshoot further inside your home, if the trouble still exists, then you have a trouble outside that your local phone company needs to take care of, and you should contact them so that they can make the repairs..
If the person you are trying to reach is speaking to another internal extension, none of the outside lines will show in use. If their phone is not Call-Forwarded to any other extension (i.e. second extension or VM), you will get a busy.
The easy way is to buy a radio surpressor. You can find them at Radio Shack, I think. Unless you live very close to a radio station you probably have a ground on your phone line. this can happen either inside or outside you business. Also if you are using a long mounting cord, 25' and up this can act as an antenna and cause radio pick up. I would try to detremine if your problem is on the phone company lines or inside your business.
the question said cross talk, are you hearing the other lines while you are on one line? If so you may have inproper wiring inside your building. Multiple phone lines must be on twisted wire. If two lines are parrell for any measurable distance they will bleed over to the other line.