Question about AT&T High Speed DSL Modem

1 Answer

1st time installation: cannot set up the modem properly

Posted by on

  • 3 more comments 
  • jrnoote Jan 14, 2009

    In the installation process, when I get to configuring the modem, it always comes up as failed. I noticed that all the light are green, except for the internet light, which is red.
     

  • Mani Maran
    Mani Maran May 11, 2010

    What is the brand name of the modem? What is the exact difficulty you have in installing it? Please Mention in detail

  • Mani Maran
    Mani Maran May 11, 2010

    What is the issue that you are facing??? Please describe in detail and provide additional information to help you

  • ikkenom May 11, 2010

    Have you talked to the Support Desk at your ISP?

    They can determine why you are getting the "RED" light.

  • John Hussain May 11, 2010

    What is the exactm problem you are having?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 136 Answers

If the internet light is red it indicates that there is an error with the username and password
Check the username and password provided by your ISP
If still unable to connect reset the modem and then reconfigure it with the username and password and choose PPPoE connection type.
If still no success contact AT&T tech support to reset the password

Posted on Feb 01, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why is my embarq 660 series DSL modem box's 1st


Telephone your Internet Service Provider, and have them check that you've paid your monthly fees, and that the DSL-modem at "their" end of your telephone-circuit has not failed.

Try a different DSL-modem, to see if your particular modem has "died".

Check the 2-strand or 4-strand wire from the DSL-modem to the wall-outlet, to make sure that it is properly connected.

Try a different 4-strand wire.

Aug 18, 2011 | Computers & Internet

2 Answers

I hv connection of TATA Photon Whiz but when i connect it show2s the error 678


this error is due to either the modem not being able to communicate with the network server via the dial up number or the modem string has not been set for the modem. Dial up modems are very finicky and require the proper settings to work properly.
Windows modems are the most notorious for not connecting and have to be setup properly to connect.
1. check your properties of the modem in the device manager.
check the tcp/ip settings to see if you has the connections to obtain an IP automatically and DNS automatically.
check to see if you don't have long distance set.
Please provide more information as to you issue such as :
a. model number
b. manufactured by/model
c. You have checked the user manual 1st.
Please give detailed information as to your issue to better assist you in your resolution of the problem you are having.The more information given will help determine the resolution and guide you to the proper fix for your issue.
Thank you.

Apr 24, 2011 | Computers & Internet

1 Answer

Cant set security


Hi,

According to you security settings of your modem is difficult for you.

But you don't have say the OS you are using there. It depend on modem and OS. while installing the driver supported your OS select the PPPoa/PPPoE. After installing go to the web explorer and type the link (IP add) of your modem at the address bar and enter in the modem settings. Your modem vendor will provide this IP or see the manual.

Then go to the security settings and set it pasword protected. Enable the NAT (Network Address Translation)with your Private IP address for security. You can follow the manual to set it properly

Mar 24, 2011 | Zyxel Prestige 630-C DSL Modem...

1 Answer

The wifi didn't work please i need configurate it


If this is about your home set up, you need to check if your modem is properly installed. Most modem comes with a CD installer which will guide you as to how you can properly set up your wi-fi.

Oct 25, 2010 | Computers & Internet

1 Answer

Error 638 while connecting through modem on


Sir, error description is of "The request has timed out".

First, Try once by restarting the system
http://www.modemsite.com/56k/duns6xx.asp

Second, You can try diagnosing the modem if the diagnosis results some text. Then modem should be working. Else, check for proper cabling.

To diagnose modem
1.Click “Start” then “Settings > Control Panel” or “Control Panel”.
2.In Control Panel select the “Phone and Modem Options” icon.
3.Select the “Modems” tab in the top middle, of the new window that opens..
4.Then on the next screen select the “Properties” button in the lower right.
5.You should now select the “Diagnostic” tab in the top of the new window..
6.Then click on the “Query Modem” button in the middle of the window

Lastly, try unstalling an installing & reinstalling the modem driver

Hope this helps

May 19, 2010 | Microsoft Windows Vista Home Premium...

1 Answer

I have a laptop NEC versa Note serial: 116700069, part no: PC-709HB211552X I want to ask is, why the laptop is not in use to connect to the Internet. I have been using MODEM (local) type CM300 Cheers. if I...


OK when you use external modem you have to creat a new net connection. and there you make it default modem. but follow the. 1st uninstall your external modem, restart, then run external modem set up after a while your system ask for modem that time you connect your modem and follow the instruction. then restart your pc. after that create a new connection point for net connecting and make a default with these modem, restart ur system. after that you can connect your net i wish.

Jan 30, 2010 | NEC Versa Note NB 6/233 (VN230020-000000)...

1 Answer

1st time installation: cannot install modem properly


If the internet light is red, it is not fine. Are you talking to AT&T support?. While on the phone with them, I had to re-add my username and password with IE and then they had to reset my connection and it worked. Give AT&T Internet support a call.

May 29, 2009 | AT&T High Speed DSL Modem

1 Answer

1st time installation: cannot install modem properly


Hey try this one, if doesn't work let me know. First you have to powercyle your modem - meaning turn it off for 10 to 25 seconds then power it up again. Then check status of the modem lights. It should all be in solid green. Else you have to check if cables are properly connected - Data cable (green cable) one end connected to the filter with labeled "DSL/PHN" or the one with monitor engraved, then other end connected to the green port on the back of your modem. Then check also connection of filter to walljack. After which check status of the lights. If still not all in solid green. Check devices near to your modem, these might be the reason for interference of DSL signal. Electronic such as monitors, speakers... must be 2-3 feet away from your modem. Check modem lights. If all in green, test connection. Also there should only be one phone jack connected to your DSL phone line.

Jan 14, 2009 | AT&T High Speed DSL Modem

3 Answers

Nokia siemens adsl c2110 modem not installed


i have dataone siemens c2110 modem,this is new modem,when this installed the pc and showing this command"the modem could not connect in your pc,and not dectect"i have line properly attached in pc to modem.please help me

Jun 05, 2008 | Computers & Internet

1 Answer

Trouble do download drive or software


1st you want the phone cord to go from the wall to your modem, from the modem to the router connect using the cat5 cable, from router to pc using cat5 cable. then connect the power cord and turn it on....once connected open the browser and type 192.168.1.1 hit enter. This will prompt for a user name and password...should be either admin/admin or admin/password.

then you have to contact your ISP for proper settings. then your good to go.

Nov 11, 2007 | SMC Barricade 7004VWBR Wireless Router

Not finding what you are looking for?
AT&T High Speed DSL Modem Logo

Related Topics:

266 people viewed this question

Ask a Question

Usually answered in minutes!

Top AT&T Computers & Internet Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18386 Answers

Are you an AT&T Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...