Question about Go Software Inc. PCCharge Payment Server (100PROL2000SER)

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Trouble setting up PC Charge on wireless network

Cannot get PC Charge to identify/verify the cable modem used at the end of the wireless network to transmit to the bank. I just purchased a computer (same operating system as the old one which worked) but now cannot get the system to find the modem. Any advice?

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  • lnaioti Jan 14, 2009

    The reason I came here was that the help desk wants me to spend $150 for a year of service to ask this simple question

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Call the PC Charge help desk

Posted on Jan 14, 2009

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PCCharge wouldn't recognize a cable modem, nor would it need to. If you're running a cable modem, then you should disable modem connections and run via TCP/IP. Depending on which version of PCC you have, and which processor you are using, there should be support for TCP. (Vital and Nova have been on TCP since versions 3 and 4). Some processors (although few at this point) do not yet support TCP connections. If you have one of these processors, then you would still need to use a standard dial-up modem (preferably with hardware control capable of maintaining a 1200 baud connection) or switch processors to one that support IP. All of the modem settings are under Setup -> Modem. This is where you can disable the modem settings for IP. Keep in mind that some processors require extra information and setup to use IP, for example, the First Data platforms need a Datawire ID, which is setup through Datawire (who only speaks to Merchant Service Providers), Paymentech requires a setup for Netconnect which requires a user name and password, and can be requested by a Paymentech account manager. I list of supported TCP processors can be found at http://www.verifone.com/PDF/PCChargeCertMatrix.pdf. Reviewing this should let you know if you need to take any additional steps to use TCP/IP for processing.

Posted on Sep 28, 2009

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