Question about Go Software Inc. PCCharge Payment Server (100PROL2000SER)

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Trouble setting up PC Charge on wireless network

Cannot get PC Charge to identify/verify the cable modem used at the end of the wireless network to transmit to the bank. I just purchased a computer (same operating system as the old one which worked) but now cannot get the system to find the modem. Any advice?

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  • lnaioti Jan 14, 2009

    The reason I came here was that the help desk wants me to spend $150 for a year of service to ask this simple question


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Call the PC Charge help desk

Posted on Jan 14, 2009

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PCCharge wouldn't recognize a cable modem, nor would it need to. If you're running a cable modem, then you should disable modem connections and run via TCP/IP. Depending on which version of PCC you have, and which processor you are using, there should be support for TCP. (Vital and Nova have been on TCP since versions 3 and 4). Some processors (although few at this point) do not yet support TCP connections. If you have one of these processors, then you would still need to use a standard dial-up modem (preferably with hardware control capable of maintaining a 1200 baud connection) or switch processors to one that support IP. All of the modem settings are under Setup -> Modem. This is where you can disable the modem settings for IP. Keep in mind that some processors require extra information and setup to use IP, for example, the First Data platforms need a Datawire ID, which is setup through Datawire (who only speaks to Merchant Service Providers), Paymentech requires a setup for Netconnect which requires a user name and password, and can be requested by a Paymentech account manager. I list of supported TCP processors can be found at Reviewing this should let you know if you need to take any additional steps to use TCP/IP for processing.

Posted on Sep 28, 2009

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Wireless networking is a common feature in homes and offices.
Wireless routers provide access to a single Internet source, and wireless passwords ensure that only select users can access the network.
If a password is forgotten or lost, the password can be recovered or reset by accessing the router's Web-based settings menu.
Most wireless routers also have a reset button, which is capable of returning the router to its default settings which includes resetting the password.

Connect to your Wi-Fi or attach your computer directly to the router with an Ethernet cable.
Open your Web browser. Enter the default address of your router.
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Set IP Address Configuration
Click the "Start" button and select the "Control Panel" from the right column to open it.
Select the "Network and Internet" section of the Control Panel.
Click "Network Connections" if using Windows XP to view the available network icons.
Or, click "Network and Sharing Center" if using Windows 7 or Vista and select "Change adapter settings."

Right-click your network connection icon which displays either the yellow triangle or red "x" indicating limited or no connectivity.
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Click on "TCP/IP" to select and highlight it. Click "Properties."
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Click "OK" and then "Close" in the Network Connection Properties box. Close the Control Panel.
Manually Renew IP Address
Click the "Start" button and choose "Run" from the list.

Type "cmd" in the "Run" box and press "Enter" to open the Windows Command Prompt.

Type "ipconfig /release" in the Windows Command Prompt and press "Enter."
This releases the current IP address of your computer.
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Unplug both the Internet modem and wireless router's power adapter from the electrical outlet. Wait for two minutes.
Plug the Internet modem into the electrical outlet first. Wait for connectivity lights to appear.
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Turn on your computer.
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Right-click your computer's network adapter from the list and select "Properties."
Click the "Driver" tab and select "Update Driver."
Follow the on-screen prompts to allow Windows to find and install the drivers automatically. Restart the computer when the process is finished and attempt to re-connect to the network.
Reset Internet Protocol (TCP/IP)

Click the "Start" button and select "Run."
Type "cmd" and press "Enter" to open the Command Prompt.

Type the following line into the Command Prompt and press "Enter":
netsh int ip reset resetlog.txt
Close the Command Prompt. Issuing this command tells Windows to remove and then re-install the two registry keys used by the Internet Protocol (TCP/IP) component of Windows.

Restart the computer.
Attempt to connect to the network if a connection is not established automatically.

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hmmm so you have a wired router? or you are plugging your laptop directly into your cable/dsl modem and when it doesnt work you are trying the desktop which does work?
If this is the case are you powercycling the modem (unplug power to modem wait 30 seconds and plug it back in...btw if you are using a mta or the modem has a backup battery you will want to find and press the reset button) when you switch devices? (make sure you have the laptop conected before you powercyle)

The folowing directions are if you are using a microsoft operating system:

Does your laptop pull an ip?(if so what is it?) If not then go to start then run enter the command "cmd" then type "ipconfig /release" hit enter the command will reset your ip to then type "ipconfig /renew" and press enter if it takes a while and does not pull a new ip address then you may have a nic card or protocol issue. You can resolve this by uninstalling the network card in add remove hardware and then restarting the laptop. The system will automatically remove and reinstal the tcp ip protocol and all that goes along with it.

BTW if you get a 192.x.x.x for an ip then i am sorry to say but you are plugging into something similar to a router and then another approach must be taken.

p.s. a wireless router is a good investment if you have more than one system in the home. And may be a easy work-around to a NIC(network interface card) issue.
Hope this helps Good luck!!!!

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