I am trying to get the cd tray to open however it is giving me an er cd 11. I do not no exactly what happen but when pressing the button for the door to open it just says checking and then no disc, but will not open.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
gently push the cd door back in while pushing the door closed button , untill it closes if it still comes out then the cd laser mechanism is not lifting or something else has happened , then it will need to be tested to determine the exact cause
if the unit actually tries to open but does not, it is not locked. a locked unit does not even try to open. it sound like a mechanical misalignment. take it back to get a new one, since it's only 2 days old.