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Bonus cd with antivirus,backup not responding

My computer was reset to out of box and when i put in the bonus cd ,pc care plan, it would not respond.

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lemme ask you few questions first ---
1 when you boot up the computer does it responds then ?
2 if yes then whats the first thing you do that makes the windows not responding
and see I guess your PC has malicious applications in it that are making it not to respond
i recommend you trying [Malware bytes antivirus ] and scanning the whole of your computer with it
and yeah, if your PC doesn't respond at all then using other pc download a live bootable os named DR web live (for a quick intro its a 300-400mb os) and further using a bootable live usb created by the os insert into your PC suffering from problem and while the pc is starting look for boot menu button (its usuallly F10 or F8) something
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Hope your problem gets solved quickly .. but if any problem still comes reply to me

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