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Bonus cd with antivirus,backup not responding

My computer was reset to out of box and when i put in the bonus cd ,pc care plan, it would not respond.

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lemme ask you few questions first ---
1 when you boot up the computer does it responds then ?
2 if yes then whats the first thing you do that makes the windows not responding
and see I guess your PC has malicious applications in it that are making it not to respond
i recommend you trying [Malware bytes antivirus ] and scanning the whole of your computer with it
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