Question about Maytag Neptune MAH5500B Front Load Washer
Machine works great, but the wife informs me it no longer dispenses Fabric Softener. Manually checked soleniod valve, jumped it with 110 and all solenoids work fine. Tech says only thing left is control board at $335+. No error codes
I have posted this to another area as well.
The problem is in the unit that directs the water to the main, the bleach or the softner.
You need to remove the door first.. then the front panel... then the top of the washer. There is a good video on YouTube that shows you how to deal with this.
When the top is lifted you will see the unit that directs the water - covered with the white plastic cover. Remove the two screws and lift off the lid.
Two solenoids pull the lever that turns the wheel which then the lower part directs the water's path to one of the three chambers.
Calcium build up under the small wheel unit that directs the water.... after 14 years it was not smooth anymore. I removed the unit and applied some calcium remover (CLR) and it now works fine... still holding my breath - but working!!
Previous to this I also checked the water intake line. It was plugged at both ends - where the water came in to the hose the filter was clogged... then it was also 90% blocked at the entrance to the washer. Water heater was changed... and water lines and been worked on as well adding **** to the filters. Cleaning and changing the sieve allowed the water to run better. This blockage was perhaps a contributing factor as well... acting as if the water was not turned on... too slow to fill etc...
I hadn't checked that part in 14 years!
Posted on May 15, 2012
Posted on Jan 14, 2009
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Posted on Jan 02, 2017
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Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.
When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.
If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.
If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.
If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.
Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.
To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.
Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.
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