Question about Brother HL-2170W Laser Printer

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I can't print anything

Hi, my name is Gilberto. I have a Mac and I can't print because when I try the printer says ''your printer is currently offline'' and I don't understand why because I have it connected with a USB cable.

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Do the install with the network cable, DELETE the printer but not the contol files, do a manual install. The Brother software is screwy. Read the tech manual.
http://www.brother-usa.com/ModelDocuments/Consumer/Network%20Users%20Manual/NUM_HL_2170W_EN_1292.PDF

Posted on Jan 21, 2009

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It sounds like the driver provided by the manufacturer may have a glitch in it. I would recommend sharing the printer to the MAC:

Add the Shared Printer to Your Mac Launch System Preferences by clicking its icon in the Dock.

Click the ‘Print & Fax’ icon in the System Preferences window.

The Print & Fax window will display a list of currently configured printers and faxes that your Mac can use.

Click the plus (+) sign, located just below the list of installed printers.

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Click the ‘Windows’ toolbar icon.

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Click the ‘Add’ button.

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Does this printer have the PS option installed? If not you will be unable to print even if you clear up the network issue.

As far as network goes is it currently connected and working with other PCs?
Mac printing is easily setup by typing the IP address of equip in the queue box upon setup. I believe the default queue name is "print" all lower case. If IP in unable to work properly make sure lanier has appletalk turned on and setup printer using appletalk.

Again if the machine doesn't have Postscript option you won't be able to print anything.

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Hi, try to reset the print system as the apple article below:
SummaryWith Mac OS X 10.4, 10.5 or later, Printer Setup Utility includes a Reset Printing System feature, a troubleshooting function that you might want to use after you try all other printing troubleshooting stepsImportant: This feature should only be used as a "last resort" for troubleshooting a printing issue.
Products AffectedMac OS Printing/Fax (any version)
What does Reset Printing System do?
  • Deletes all printer queues and jobs.
  • Resets all printer settings to their default by deleting configuration files.
  • Performs a permissions check on the /tmp directory.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x
  1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 

    As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
Resetting the printing system in Mac OS X 10.4.xTo use the Reset Printing System feature in Mac OS X 10.4.x, follow these steps:
  1. In the Finder, choose Utilities from the Go menu.
  2. Open Printer Setup Utility.
  3. From the Printer Setup Utility menu, choose Reset Printing System.
  4. Click Reset.
Additional InformationTip: If Printer Setup Utility won't open at all (possibly due to your printing issue), you can try to access the Reset Printing System feature directly by holding down the Option key while opening Printer Setup Utility.

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