Question about Tomtom ONE 3rd Edition GPS

1 Answer

Tom Tom frozen

I was in the process of downloading updates and after a new application had been installed it said to unplug it from the computer. I ejected the device from the computer, it said that it was safe to eject, and after I did, the screen stayed stuck on a picture of the tom tom and a blinking red X. I turned it off and back on and it had a load bar at the bottom, began to load something but didn't finish and the blinking X came back. I hope this makes sense...can you help me?

Posted by on

  • Fungool Feb 21, 2009

    Tom Tom frozen on the "X" screen. Computer says that it is not formatted,

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 103 Answers

Hello megbert, I own a TomTom also and have had your same problem before. I have listed the procedures from TomTom Home. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are charged up or the USB is plugged in.

If your device is not starting up properly, follow the steps below: 

  1. Soft reset your device

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data    In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


Posted on Jan 19, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Factory reset gps


UNFREEZE Tom tom sat nav USING WINDOWS OR MAC PC

This will unfreeze your tom tom after exhausting every avenue this works!

You will need Internet access.

Ensure you have the correct tom tom desktop softwear installed on your computer for your tom tom device.

If not then download from tomtom

Removed sim card from tom tom located under sticker lower end of tom tom.

Carried out on a windows laptop with windows 7

(Note this should also work on mac although I did not get to try it and it is stated you will need rosetta on intel macs)

Ensure you download the flash tool for tomtom (clear_flash.dmg) for your operating system windows or for the mac VERY IMPORTANT YOU HAVE THE TOOL DOWNLOADED FIRST.
1.For windows: www.tomtom.com/updates/clear_flash/clear_flash.exe


connect tom tom to computer

find the tom tom on your computer and select all the files

you can firstly copy these to another location or separate drive before deleting all files.

Now delete ALL the tom tom files

Format your tom tom to FAT32 if using windows (im not sure of the mac settings yet)

Keep your tom tom connected to your computer

Run the flash tool and Flash the tom tom memory with the tool.

Restart your tom tom
It will update (but this time it should work!)
Select done after update
Tomtom reboots (restarts)
It may ask you to install a new update but there may not be any update to install just
Select yes to update.
Eject tom tom from your pc by selectinglower right corner symbol.
Now unplug device if ejected correctly
Congratulations your device should now work again.
Note I did not replace my sim card as it is not required to work the gps.
Hope this helped someone.
My device does not keep its settings What should do

Aug 14, 2014 | Tomtom TOM TOM ONE WE V3 GPS Receiver

1 Answer

Won't download anything comes up with and error tomtom server timed out. Cannot download extra things like colours etc. won't download anything except the tom tom hhome. Cannot use speach input, boxes...


Download the TomTom Home application and install it on your computer. Connect the unit to the computer, turn it on and when it asks you to connect to computer tap Yes. The Home application will launch and communicate with the GPS. You will have to supply a valid email address and finalize the registration. The update should then be done automatically.

You should update all:
  1. Maps: you have a 30 day guarantee on the latest map.
  2. The operating system (application).
If for some reason the updates cannot proceed you may be well advised to return the unit for an exchange or a refund as it may be defective.

Jan 03, 2010 | Tomtom GO 930 GPS Receiver

1 Answer

I have the Tom Tom ONE (Build 2000) Tom Tom Palermo (if this Info Screen info is helpful). This Tom Tom HAS NO RESET PIN HOLE (Thanks a lot Tom Tom). I instaled included Tom Tom Home software, went to...


My thanks to the gentleman who posted the link to Tom Tom's solutions link. Although I had been there previously months ago when I first encountered this problem, there had been at that time, no instructions from them on how to properly reset the One that does not have a reset pin hole. That was in March. There are now such instructions.
The key to resetting such a Tom Tom GPS device lies in plugging your One into your computer, which automatically launches Tom Tom Home software (please remember, you have to have Home software installed on your computer already). After doing this:
1. When Home launches, go to Manage My Device Folder (p.2) and click it to open it.
2. You will see a folder-style window which lists all of the items that are your device. Select the folder tab: 'Items on device.' Then Deselect Applications. Click OK when promted. The Applications software will be deleted from your Tom Tom One.
3. IMPORTANT! Then clcik the other folder tab 'Items on computer.' Do the same here by deselcting to uninstal software on your computer as well. Click OK when promted.
4. If you do not get an automatic dialog box indicating that you need new application software installed, return to p.1 and select the folder 'Update My Device.' Follow the instructions as prompted and Tom Tom will both download new computer Home software as well as new software to the One device.
That should do it.
I will tell you that it took me three passes at this process. So it's not a breeze. But in the end it finally worked. And my One, which had been down since March is once again finally up and running with new software and as well as I remember it working.
Hope this helps others.
Tom

Sep 20, 2009 | Tomtom ONE GPS Receiver

1 Answer

TOM TOM RED X APPEARS AND UNIT WON'T SHUT OFF


That typically happens as a result of an application update that either downloaded an incorrect version of the application for the device, or the application update didn't complete before the device was removed, or the application it downloaded was somehow corrupt.

Try deleting any application updates that were downloaded into HOME, then delete the application from the device, then download the new application update for your device, and install it to the device. Give it a good wait after it says it has finished installing the application update and then be sure to use the software eject button within HOME before disconnecting the drive.

Otherwise, you probably have a call to TT support in your future where they will likely have you download a utility to clear the flash on the drive and reinstall the app on the device after that

Jun 22, 2009 | Tomtom ONE 3rd Edition GPS

2 Answers

When I switch on my TomTom, SD card has a red cross?


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Jun 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

Tom tom Western european map


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card
  • Connect the device to your computer.
  • Open the TomTom Home application.
  • Click on 'Update My Device'.
This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.

Feb 24, 2009 | Tomtom One XL GPS Receiver

1 Answer

Tom Tom go 910 screen get frozen every time I turn it on


Sounds like your firmware is corrupted. I have fixed a few 910's with this same problem. If you have the Tom Tom Home program installed, try to reinstall the firmware using Tom Tom's website.

Make sure you always select to disconnect the device before unplugging it. You might have unplugged it from the PC while it was still writing data. This will certainly corrupt the firmware.

- Jim

Nov 14, 2008 | Tomtom ONE 3rd Edition GPS

2 Answers

Tom tom one usa nd canada


here is a possible solution from TomTom tech support:

To solve this, use TomTom HOME to install the application. Follow the steps below:
  1. Install TomTom HOME on your computer, if it isn't already installed. You can download the latest version of TomTom HOME here: www.tomtom.com/home

  2. Connect your device to your computer and switch it on.

  3. TomTom HOME opens automatically and checks for updates. If it does not automatically check, do one of the following:
    • In HOME 1.x select Device > Update now from the menu bar.
    • In HOME 2.x, click Update in the HOME menu.

  4. When you are shown a list of available updates that you can download, make sure that you select the check box for the TomTom application.
TomTom HOME downloads and installs the latest version of the TomTom application for your device.

Nov 28, 2007 | Tomtom ONE GPS Receiver

Not finding what you are looking for?
Tomtom ONE 3rd Edition GPS Logo

178 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Devices Experts

k24674

Level 3 Expert

7987 Answers

yadayada
yadayada

Level 3 Expert

61249 Answers

Will Halftowaite

Level 3 Expert

503 Answers

Are you a Tomtom GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...