I have searched the manual and no luck...We cannot receive any new faxes. The red light is flashing saying "incorrect size paper". I slide platelet open, remove and replace cartridge, open paper drawer and reset 8 1/2" x 11" paper and everything re boots and sends the last fax received, again, and again and then the light starts flashing again.
The paper specs are; 21.5 28cm, 20#, Xerographic, 92 bright, MP Copy, sub 20, White- Gr Long???
I have tried other paper from past copies and no luck. The reading while it sends the last fax is ; folio ? what does this mean?
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You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
On the controll panel there is a diamond shape picture with a eye in it.press that bottom and clear the fax that you received.There is no other way.You will have to phone the sender and ask them to change the papersize settings on the fax machine.
Sounds like you have the paper size in the tray set incorrectly. For example, it may be set to legal, but you have letter size in the tray. This would cause that message to display. Check your setup options for the paper setting.
"Check paper size" means that the paper in the machine doesn't match the size selected in the setup.
To change the paper size:
1. Press the Function button.
2. Press the Data Registration button.
3. Press Set button.
4. Use up or down arrows until you see PRINTER SETTINGS.
5. Press Set button.
6. Use up or down arrows until you see PAPER SIZE.
7. Press Set button.
8. Use up or down arrows until you see type of paper in the paper tray (LTR, LGL, A4).
9. Press Set button.
10. Press Stop/Reset button.
Machine should now print out the fax that was received in memory.
Sometimes turning it off and on again fixes it.However, we started having a problem where it would print out one page after you powered it back on again and then give the "incorrect paper size" message.I've found that by either holding down the green button or repeatedly pressing it while it powers back on (and held until the first page prints) fixes the problem.