The remote used to work in several areas of the house. It works in the room with the receiver, but will not work from any other room. I ordered a new UHF/IR antenna and re-programmed the remote. I can't seem to get anything to work.
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Re: My IR remote no longer works in another room
If you want a remote that works via IR to control the satellite receiver you will need a IR only. The IR/UHF type only transmits signals to the receiver by UHF and the IR portion only operates the peripherals in the room such as the TV and VCR. There are some remotes that come with a kit that can change the remote to work as an IR only. I believe you have a TV2 remote and want it to work further away from the receiver particularly the room the TV is in. If this is the case you may have have to change the remote address of the new remote to match that of the old. You can do this by taking the number one remote and pressing menu-menu. Now take the new remote and press and hold the SAT button in the upper left of the remote until all lights across the top light up. Now key in the two digit number on the tv screen at remote address for tv2. Then press the pound sign and the SAT button will flash three times then press the record button and the TV2 icon should flash. Now you can cancell out of the screen on tv one and try the remote at the TV2 location. I believe this will fix your issue if not let me know. Thanks for using Fix Ya.
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Our remotes can all function independently. If the family room is TV1, then you can definitely program the remote there and have no complications with the TV2 (As long as the frequencies are different). Keep in mind our remotes are not guaranteed to work all types of equipment, but we have many steps and options to get it working.
If you have any additional questions or need any assistance, just let me know here or at email@example.com!
Just to provide clarification regarding the IR remote control- unfortunately its the opposite. A brightly lit room can negatively affect the infrared signal the remote uses to transmit the signal from the remote to the receiver- additionally interference may also be caused by fluorescent lighting. Another recommendation regarding IR signal interference is to; power everything off but leave the receiver & your TV on. Then proceed by powering one component on at a time, then testing the remote after each component has successfully been turned on. This process will also help you determine if a component may be causing the interference. Hope this helps! -Kirstie DISH Network
Phil with DISH Network here and happy to help! Here are some steps thatshould fix your remote:
Step 1: Check if the issue is with a specific button. If its just one button that isnot working we need to have the remote replaced.
Step 2: We want to make sure that the correct remote is being used for the TV in this room. Use remotekey (Green "1" or Blue "2 UHF") to confirm itis being used in the correct room. TV1 is located in the same room as your DISHreceiver.
Step 3: If UHF, check that your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright.
Step 4: If issue is with the TV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1, using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control.
Step 5: If the batteries in the remote have not been replaced in the past 60 days,replace the batteries. If the remote doesn't light up after replacingbatteries, have the remote replaced.
Step 6: Unplug the receiver for 10 seconds then repeat step 4.
Step 7: If the remote is still not working the issue may be caused by IR interference.Find interference source (back lighting or power save mode on LCD TV's,fluorescent lighting in room, or direct sunlight). Getting rid of theinterference should fix it.
If you are using a UHF remote, find interference source (component(s)(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiver using coax cable.
After completing all these steps if you're remote is not working give us a callfor additional troubleshooting at 1-800-333-DISH (3474).
Thanks for being a value DISH Network customer!
Phillip Chang DISH Network Customer Service Representative
From what you have written, when you try to record on your DVR the
remote stops working, is that correct? How long has this been
happening? Have you received a new remote? If yes and it is still
happening, you are probably getting IR interference from some source in
that room. It could be from a florescent lamp, another player, or even
the TV. Is the receiver in a open space or in an enclosed area? The IR
sensor has to have a direct line of sight to work properly. You may
also check on the receiver if anything is obstructing the sensors, maybe
dust. I hope this helps.
The problem for me was the TV giving off IR signals that interfered with DISH's poorly designed remote. When the TV's room ambient light sensor was turned on and it became dusk outside the DISH remote would stop working. Moving the receiver away from the TV helps but the problem is not eliminated until the light sensor is turned off. Until DISH corrects this poor design there may be no other viable solution.
First the only way the 6.3 will work is if it has the green number 1 on the tab facing you. Assuming this is the case you will need a new remote. This primarily is the remote for the second room away from the receiver. Thanks for using Fix Ya.
I MAY have a solution!! We too have the VIP722 Dish Network receiver. Ours is the "K" model. I called the place where we purchased the TV and they said that the "brightness" on the TV may need to be turned down. He walked me through this, and it worked. The remote WORKS now!! Our TV is a 40" Sony Bravia that we purchased a couple of months ago. Evidently at night, the TV was so bright in the room, it interfered with the Infared Remote control. By turning down "off" brightness detector on the TV, the IR remote was able to send the signal to the receiver. Our TV is on a cabinet and the receiver is directly underneath on a shelf. I hope this solves your problem and anyone else's that may have this problem with the remote.