Question about Toshiba 42HL167 42 in. LCD Television

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No audio on my Toshiba TV

I am only receiving closed captioning on my TV; Toshiba CT90037.

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Found this on the website. Q. My TV has a picture, but there is no audio?
Models: 20DL77, 20HLK67, 26HL47, 32HL17, 37HL17, 42HL17, 26HL37, 32HL37, 20HL67, 26HL67, 32HL67, 37HL67,
42HL167, 42HL67, 47HL167, 52HL167, 42LX177, 46LX177, 52LX177, 57LX177
1. Please check your connections and make sure if you are using COMPOSITE “yellow, white, and red cables”, SVIDEO,
with “white, and red” or Color Stream COMPONENT “green, blue, red, white and red cables,” that the white
and red cables which are used for audio are plugged in securely into the same inputs as the video.
If your connections are secure, the station may have broadcast difficulties. Try a different channel.
2. If you are using the coax cable from the wall, press the “ENTER” button on the middle of the remote. If the
information provided shows that you have SAP selected we will need to change it to STEREO or MONO. To do
this, we will need to press the “MENU” button, and use the RIGHT or LEFT arrow keys to highlight the AUDIO
menu. Next we will need to use the DOWN arrow to select AUDIO SETUP press “ENTER” and then arrow down to
MTS and use the RIGHT arrow to select stereo.
3. If you have a cable box or satellite receiver, please make sure the TV’s volume, as well as the box’s, volume is
turned up sufficiently.
4. The station may have broadcast difficulties. Try another channel.
5. The sound may be muted. Press VOLUME.
6. If you still have problems after following these steps please contact Customer Solutions at 1800-631-3811 Monday
through Friday 8am to 7pm CST. The Toshiba customer service number is 1-800-631-3811.I hope this helps you with your problem.

Posted on May 17, 2009


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If you have a cable box or satellite tv receiver connected to this television, and you are using the cable company/satellite tv company remote control the captions are not coming from your television. They are not controlled by your television or your television's remote. There is usually a hidden menu where captions can be enabled and disabled. You reach it by turning off your cable box and then immediately pressing the menu button. If your cable box/satellite tv receiver does not work this way the company can troubleshoot/walk you through removing the captions. If they cannot request to speak to a supervisor.

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With our VIP receiver models, you have an option to turn on/off closed caption through the receiver. Press the Menu button on the remote, which will display the Main Menu on the TV screen. Press 8 (Preferences) and then press 6 (Closed Caption). On the Closed Caption screen, press 1. On the Closed Caption On/Off screen, select CC Off and then press Done from the TV screen (using your DISH remote). This will turn the feature off on the receiver. Test to see if it is turned off by watching a program that has CC. If it still appears, then the feature is activated through your TV. Please refer to your TV manual to turn the feature off. I hope this helps.

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If you have satellite tv you can press one of the colored buttons on the remote to get to a menu that will allow you to enable closed captioning.

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To view Caption or Text

[1] Select the desired programme. Closed captioned programme are usually marked in your local TV listing as "CC"
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I have a pioneer VSX-1019AH-k receiver connected to a Samsung LED tv via HDMI. I am trying to use Closed Caption, but when I click on CC on the TV remote it says Not Available. Any help getting CC to work?

close captioning on a tv is usually only available for use when the antenna inputs are being used. it has no way to process a cc from an auxiliary source. you should have the capability of cc with a menu item in the cable or satellite box and with the subtitle command in your dvd. good luck

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