Question about BenQ PE5120 Multimedia Projector

17 Answers

Can't Reset the Lamp Timer on my BenQ PE5120

So, I replaced the lamp on my BenQ PE5120 about 6 months ago, but forgot to reset the timer. Recently, the projector has been powering down becuase it thinks the lamp hours are 3001... when I tried to reset it per the manual (press exit then auto) it doesn't respond and shuts down. I tried calling BenQ in CA but they are useless... Please help

Posted by on

  • 14 more comments 
  • aceconte Jan 14, 2009

    Thanks for the link, but it did not solve my problem. The problem is that the projector is not letting me reset the lamp timer. It assumes I have gone past the alotted amount of lamp ours and is shutting down right after start-up

  • aceconte Jan 14, 2009

    Thanks for the link, but it did not solve my problem. The problem is that the projector is not letting me reset the lamp timer. It assumes I have gone past the alotted amount of lamp ours and is shutting down right after start-up

  • aceconte Jan 18, 2009

    i was hopeful this would work, but onfortunately, still having the same issue and cannot reset the timer .. projector keeps powering off. anyone else have an idea? I tried calling BenQ, but the 1 french tech support guy was useless..

  • aceconte Jan 19, 2009

    You just gave me the directions from the manual. I tried this and it did not work. Thanks.

  • aceconte Jan 19, 2009

    I don't think it's the main board as the projector has been working fine... the only reason it is shutting down is because it is reading 3001 hours of lamp usange and doesn't know the lamp is new. There has to be a way to reset the timer before the projector powers down...

  • aceconte Jan 19, 2009

    I don't think it's the main board as the projector has been working fine... the only reason it is shutting down is because it is reading 3001 hours of lamp usange and doesn't know the lamp is new. There has to be a way to reset the timer before the projector powers down...

  • aceconte Jan 21, 2009

    There is no "UP" arrow...

  • aceconte Jan 21, 2009

    Same result, there must be a way to bypass the security on the projector so that I can reset the lamp before the projector shuts off on me... the problem is that the projector thinks the new lamp has 3001 hours on it so it is shutting down before I can do a timer reset...

  • aceconte Jan 21, 2009

    Are you guys even reading my comments?

  • aceconte Jan 21, 2009

    This is rediculous..

  • aceconte Jan 21, 2009

    wow

  • aceconte Jan 21, 2009

    ummm

  • aceconte Jan 21, 2009

    "mouse button"? this is a projector not a computer

  • aceconte Jan 21, 2009

    I tried this way early on as someone had mentioned it before.

  • aceconte Jan 21, 2009

    Guru, I tried this and it didn't work. I have also called BenQ and their tech support is useless... same French guys answeres the phone and gives me the same advice Fixya is giving me, but it never fixes the problem

  • aceconte Jan 21, 2009

    not working ;-(

×

17 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

None of these answers are of any use,, The machine benq5120 once it has exceeded the 3000 lamp hours it will automatically shut down, once it has done this it damages the main board, It needs to be sent to a benq agent to replace the main board, Cost is $500. this is a serious ripoff by benq. ,I would never buy another one because this should not be allowed to happen

Posted on Dec 16, 2014

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • BenQ Master
  • 19,396 Answers

Hold down the up arrow key on the Projector for a couple of seconds.

You'll see a on-screen message that appears in one of the top corners that will read - press left or right and Auto or Enter.

from
Lamp Timer Reset...

Posted on Jan 23, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 435 Answers

Do you have the old bulb ? If so, insert it, switch it on. Switch off after 5 mins. Insert new bulb, switch it on and try resetting as per the manual.

Posted on Jan 21, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Try to remove and reseat the bulb is about all you can do at this point. Make sure all vent filters are clean also.

1500 on a 2000 bulb is not uncommon. Reaching a bulbs stated life is a **** shoot at best.......

Posted on Jan 21, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,197 Answers

Ok this is what you need to do. You need to be at the projector though. Turn it on and press and hold the exit button for 5 to 10 sec. You will get a menu come up on the tv. now use the arrows to scroll down to reset the lamp hours. If you need you can call benQ at 1-866-600-2367 or 1-949-255-9500 They will be there till 5:30 PT.

Good Luck

Posted on Jan 21, 2009

  • 1 more comment 
  • Jyackle5
    Jyackle5 Jan 21, 2009

    I just got off the phone with BenQ and that is what they told me to do.

  • Jyackle5
    Jyackle5 Jan 21, 2009

    I just got off the phone and talked to an american guy. He was real nise and was going to stay on the line with me till it was fixed. Can the 949 number

  • Jyackle5
    Jyackle5 Jan 21, 2009

    Call the # above and go to this ex.5964. The guy I just got off the phone with will help you till the problem is fixed. He is waiting for your call today or tomorrow I would call the 949 #

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 11,896 Answers

Turn machine and and reset it WITHOUT the bulbs in it.

Posted on Jan 21, 2009

  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    I found out from a guy who works specially with BenQ and other projector companies that you cannot reset any of the BenQ PE models. They are designed this way so that you have to spend money on a new one or send your old one back to the company. Good thing for friends in high places. What a scam!

  • Nate Stansfield
    Nate Stansfield Jan 29, 2009

    Here is a link to your Benq PE5120 Manual:

    http://www.retrevo.com/support/Benq-PE51...


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 623 Answers

Press and hold the Left Mouse Button, then press the Menu button. Hold both buttons down for 10 seconds.

Posted on Jan 19, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 119 Answers

I think it might have a BIOS chip..see if you can lookup instructions for flashing the BIOS. BASIC INPUT OUTPUT

Posted on Jan 19, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,665 Answers

Hi aceconte!
Resetting the lamp counter i. When the projector is next started, press and hold the Exit 5 button on the projector for 5 seconds to display the total used lamp time. ii. Press Auto on the projector or on the remote control to reset the lamp hour to “0”. iii. Wait about 5 seconds to let the OSD close. ONLINE manual page 23 Thanks for using fixya.

Posted on Jan 18, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,110 Answers

Within 10 minutes of powering on,
1) Press the Exit button on the projector for 3 seconds to display the total used lamp time.
2) Press the MENU button on the projector during the lamp hour message. An adjustment message will appear.
3) Press the left or right arrow keys to reset lamp hours (or press EXIT to leave).

Posted on Jan 18, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 416 Answers

This might help to reset lamp counter:
1. Press the Reset button on the projector for three seconds or press the Timer button on the
remote control for three seconds to display the
total lamp time.
2. Press the Reset button while displaying the
lamp time to display the reset window.
3. Use the Menu button on the projector or the
Stick Switch on the remote control to select the
0 in the reset window.
Good Luck

Posted on Jan 14, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,029 Answers

To reset the lamp timer While the Projector is switched on - Hold down the up arrow key on the Projector for a couple of seconds.

an on-screen message will appear in one of the top corners that will read - press left or right and Auto or Enter.

Posted on Jan 14, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 199 Answers

Ok do the following to reset the lamp timer :

While the Projector is switched on - Hold down the up arrow key on the Projector for a couple of seconds.

You'll see a on-screen message that appears in one of the top corners that will read - press left or right and Auto or Enter.

Posted on Jan 14, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,990 Answers

Welcome to Fixya! This is a Problem with the Main Board inside the Unit. You could try to repair this yourself But, There are no Schematics available for this Unit. Probably should Locate a Qualified Service Center for Repair.

Posted on Jan 14, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 8,619 Answers

Hi

When the projector is next started you need to press and hold the Exit ^ button on the projector to display the total used lamp time.

Then, Press Auto on the Projector or on the remote control to reset the lamp hour to "0".

Then ,wait about 5seconds to let the OSD close.

Thanks
Rylee

Posted on Jan 14, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 81 Answers

I suggest you start over. Unplug the projector. Take the new lamp out. Plug it in and turn on so it knows there is nothing in the socket. Don't unplug, just turn off. Install the new bulb again then turn on. Now do a reset. The problem you are having is with its internal security type system. It thinks you are just trying to reset bulb time with original bulb in it. Hope that helps.

Posted on Jan 14, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 221 Answers

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I need help. I have a BENQ MP720p projector. For 6 months I changed the lamp (the old one died). I've been using the projector ever since. 2-3 weeks ago a message "your lamp has ~2900 h of use" came. I...


1,Press and hold the Exit button on the projector for 5 seconds to display the total used lamp time.
2,Press Auto on the projector or on the remote control to reset the lamp hour to "0".
Have a good day!
Jerry China
Tel: +86 131788 67858
E-mail: lampdeng@hotmail.com
Skype: lampdeng.com
YM: lampdeng@yahoo.com
http://facebook.com/lampdeng
http://www.lampdeng.com

Oct 04, 2013 | BenQ MP720p Multimedia Projector

1 Answer

I have two issues with the pb8220 1. How do you reset the bulb hrs when a new bulb is installed? 2. Projects for about 10 seconds then goes black. The red bulb light comes on when the screen goes...


Reset the lamp hours as follows.
Press the Exit button on the projector for 3 seconds to display the total used lamp time. Press the MENU button on the projector during the lamp hour message. An adjustment message will appear. Press left or right arrow to reset lamp hours or press EXIT to leave.

sonsunny

Jul 09, 2011 | BenQ PE5120 Multimedia Projector

1 Answer

Hi there. I've got a benq mp721 which i've just changed the lamp on. the problem is: how do i reset the lamp timer?


Hi,
Turn On projector, press EXIT and Up Arrow buttons on projector for 5-6 seconds, lamp hours display will appear, press Auto on projector or its remote to reset lamp hours to zero, wait 5-6 seconds to display will get disappear itself.
Thanks.

Jan 20, 2011 | BenQ MP721 DLP Projector

1 Answer

BENQ MP620C: We changed the bulb when old one was in 4000hours, but cannot reset the lamp timer? How to do this, because the projector turns itself off very quickly (we have maybe 30sec. time to...


I also had this problem but was able to get to the menu before it turned itself off..... Instructions in the manuel on how to reset the timer.


15. Resetting the lamp counter

Do not reset if the lamp is not replaced as this could cause

damage.

i. Press and hold the Exit 5 button on the

projector for 5 seconds to display the total used

lamp time.

ii. Press Auto on the projector or on the remote

control to reset the lamp hour to "0".
iii. Wait about 5 seconds to let the OSD disappear.

Jan 01, 2011 | BenQ MP620 Multimedia Projector

2 Answers

Benq PB8220 lamp used for 375 hrs shuts projector automatically


Hi Ash, check your manual as by memory you can do this by a 2-3 button reset via the remote control. Regards Kevin Andreassend. http://www.iceav.co.nz iceavtech@gmail.com +64-9-4142348

Jan 05, 2009 | BenQ PB8220 DLP projector 2200 ANSI lumens...

1 Answer

Lamp change


Press the Auto button when it says it's going to turn off, then hold Exit, then when it tells you, press Auto again - worked for me literally 5 mins ago :)

Good luck

Dec 06, 2008 | BenQ MP610 Multimedia Projector

3 Answers

BENQ PB2140 PROJECTOR - RESET LAMP AFTER REPLACEMENT


Hi Terence

Yes you have to reset the lamp timer.

How to do this :

1.) Hold in the up arrow key on the Projector for 5 seconds , a on-screen display will appear in the top left hand corner.

2.) It will read : Press left or right and then Menu or Auto.

Just follow the steps and the lamp timer will be reset.

Thanks for using Fixya !

May 19, 2008 | BenQ PB6100 Multimedia Projector

4 Answers

Lamp Timer Reset...


Hello, does any1 know how to reset the lamp timer on a LG RD-JT31? I want to get rid of the Replace The Lamp sign.

Regards Linus

May 12, 2008 | Multimedia Projectors

1 Answer

Lamp automatically turns off


Hi there

Did you reset the lamp timer ?

Jan 24, 2008 | InFocus IN72 Multimedia Projector

1 Answer

REPLACING MY LAMP


Hi Big Dogg

Replace the lamp and reset the lamp timer.

Lamp timer can be reset by holding down the up arrow key and then following the easy on-screen instructions.

Sep 14, 2007 | BenQ MP610 Multimedia Projector

Not finding what you are looking for?
BenQ PE5120 Multimedia Projector Logo

Related Topics:

897 people viewed this question

Ask a Question

Usually answered in minutes!

Top BenQ Multimedia Projectors Experts

Electro Med Services...
Electro Med Services...

Level 3 Expert

5653 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

The Knight
The Knight

Level 3 Expert

68368 Answers

Are you a BenQ Multimedia Projector Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...