Question about Dell Axim X51v Pocket PC

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Align Screen stuck in loop after hard reset and clean

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  • shane rooney Jun 13, 2007

    Hi Bogdan thank you for your reply. Yes i can connect with active sync. I cannot get past the align screen messege. I tried the axim update from dell but it wanted me to be past the welcome stage. The screen does respond to taps and the cursor moves but just goes back to the start of the align screen sequence each time.

  • shane rooney Jun 13, 2007

    Hi Bogdan

    Thank you for the detailed information. It's not your fault that its terminal news. I really appreciate it as now i know that i need to just move on and get another pda and not waste any more time or money on this one.
    Best regards
    Shane

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Hello, I could be able to diagnosticate your problem but first I need to know some more details. At the current state, can your pda be connected to active sync ? (you may try using it's cradle or usb cable) Can you manage to pass in some way of the align screen message? Does the screen respond to taps? When you tap the screen trying to callibrate does the cursor moves or does something? Please try to explain these questions and I'll be back with an answer as soon as possible. Thanks for understanding.

Posted on Jun 13, 2007

  • Motoi  Bogdan
    Motoi Bogdan Jun 13, 2007

    Hello again,

    I worked some time in a PDA service center, altrough now I work for my own. However during this time I've seen a number of PDA's with this problem. Most people thought that if the touchscreen doesn't respond to taps it may be broken or the display unit is damaged itself and needs to be replaced. I remember beeing surprised when I found out that most of these problems comes from a component on the pda's main circuit board - the display controller. Unfortunatelly I suspect this in your case also. However in this case, there is no known repair that can be done for your pda. Maybe only the change of the whole motherboard but that is very unpractical and expensive. The display controller could have failed from different motives. Sometimes I've seen these problems when a pda is left unused for a long time, sometimes when the pda suffers from passing from cold to warm environments, somethimes mechanic shocks. However there is no service that I know that can repair this. I my self I'm working for 2 years to diagnosticate these kind of problems in order to better understand them. For the time being I will share with you what I know.

    Your problem isn't related to the display itself. I say this because if it were, the cursor wouldn't have moved. Tapping the screen would have resulted in nothing, yes, but the cursor would have stayed still. This is because the cursor moves when the display controller "says" the screen has been touched. An ok and working controller would have known that if the touchpad is dead, there aren't any signals for it to pass on and allow the cursor to move.

    This is not a connector problem. Sometimes people think that this may occur because the connector cable that links the display unit to the motherboard it's damaged or doens't make an perfect electrical contact. Well, the screen of a pda (the actual display) is a matrix of small transistors (TFT display - thin film transistor). If even one single pin is removed or doesn't make a proper contact, the results would be verry visible on the screen. The touchpad of a pda is a matrix of small resistors. A touchpad has only 4-5 pins to connect to the motherboard. If one of these or more don't connect properly, the display controller woun't do anything at all. In any case at least it woun't move the cursor by it's own.

    Reinstalling the operating system/upgrading the firmware/upgrading bootloader woun't help in these situations because the problem has a hardware nature.

    I'm sorry for I was suposed to help you, not to tell you so much reasons for nobody will be able to do that. However there is still a small chance that for Dell axims this problem could be a litle more easier to fix. HP's aren't for shure in that region. I had 11 PDA's, all hp with this problem, all of them becomed exchange parts. However, in your case, you may try to go to a PDA service center, a really good one, I may add, tell them all I have told you and hope that they may have some kind of cheaper solution that doesn't involve changing the whole motherboard. Please do not go to Dell, they will simply say you it's broken and then, they will try to sell you a new motherboard at an even most expensive price then other services. Please note the reasons they can't help you. Few people know that Dell, HP, Fujitsu Siemens, Mitac, XDA, MDA or all other names in the pda business don't produce the pda's by themselves. They don't even know how they work at a hardware level. All these pda's are made at HTC factories in Taiwan and assembled in other countries. They are however all of HTC design. If there is supposed to be someone to know of this problems, HTC would be the ones. However I had a difficult time making them share the hardware specifications of the screen controllers or the bootloader bypass codes in order to run a system diagnostic to figure out more of this problems.

    As I've said somethimes here on this forums, I'm sorry when I'm the one suposed to deliver the bad news, especially in this situations.

    I wish you good luck in the attempt to contact a pda service, unfortunatelly you will need it. However I may still provide usefull informations if you have further questions. Just feel free to ask.

  • Motoi  Bogdan
    Motoi Bogdan Jun 13, 2007

    Thank you for the good review, altrough nothing could be done for the pda. There are many people I know with the problem, some are here over fixya, different models but same problem. I will continue to search a way to acces the internal bootloader command mode to diagnosticate this. I have some spare PDA's here to test these methods on them and if I manage to find a fix for this I will ask Fixya to issue a generic message regarding the solution I provide. Untill then, all hopes to the best and .. better luck with the next pda you'll have.

    Thanks again.

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