Question about Hampton Bay 24002 Ceiling Fan

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Altura 68" ceiling fan noisy

Our new Altura 68" ceiling fan has a motor hum on all 3 speeds. It's not too noticeable on Low, but is louder on Medium and louder still on High. Is this normal? I don't think it's a grounding hum; it appears to be just a motor hum. Can this be corrected or do I take the fan back?

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  • swfequine Feb 19, 2009

    we have tried two Altura's and both hummed. Hamton Bay said return them. We now have the third sitting in the box to try.

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TAKE THE DARN THING BACK, IT SHOULD NOT MAKE ANY NOISE.

Posted on Jan 15, 2009

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I just installed 4 of them and they ALL hum, absolutely LOVE the fans so I am not returning them. Luckily they are up pretty high so it's not terribly noticible except the one in the bedroom.

I also noticed the light doesn't dim, just on and off. Again, love the fans so its staying, I can live with it.

Posted on Oct 12, 2009

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1 Answer

Altura 68'' ceiling fan only operates counter clock wise. Removed remote control function. Operates by 3 speed wall switch. How do I operate the fan in the clock wise position. Installed in 2010. It just...


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Altura 68" fans will not operate on high speed.


I jtoo, ust bought The Altura (68" fan from home depot)
Home depot makes hampton bay through various chinese manufacturers.................
The fan ran slow on high speed, and barely ran on medium or low.
home depot gave me a number for their tech department that knew right away.....that the capacitor(s) are defective in many of the Altura fans.
They are sending the capacitors in 3 days to me no charge.
They are located under the fan ( remember the white square plastic plug you had to connect and the 2 wires for the optional light kit?.....)That plug is for the capacitors that everyone is having a problem with.
My guess is they are under rated for a fan that big and are sending better ones to those with problems.
Hope this helps.
The number is:
1-800-330-3267

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Sounds like the fan is defective. All internal wiring from the switch to the motor is factory installed. The fan has power going to it. Just to make sure, double check the wiring from the ceiling fixture to the fan.
Problem could be a faulty switch on the fan or faulty motor(bad winding for med. speed). Try reverse switch on the fan to operate the opposite direction and see if medium speed works. If medium does work in opposite direction, it pretty much points to a defective fan. In any case, unless you discover that the ceiling wires were reversed going into the fan, I'd say new fan to the returns dept.

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