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I would suspect a log in the outlet shute where it goes into the grinds hopper. Clean it out and then turn the hopper to the coarsest setting to clean it out all together. Coarse grinds are a very good cleaner.
Try this, unplug grinder, vac out all beans, then turn grinder towards fine until you cannot turn the big nut in the center of the burr chamber with your fingers. Now turn adjuster towards coarse until you can barely move the middle nut(you should hear and feel the burs touching) now if you look around the edges of the adjustment ring you will see notches, pick a spot any spot just remember where you started, then turn 14 notches towards coarse, your grind should be almost perfect.
Your burr is not locked in. You need to remove the beans from the hopper. Remove the hopper. Remove the burr. Turn the grinder upside down over the trash can. Put the burr back in only make sure that the burr is down. Install the bean hopper and when you turn the bean hopper it should move the burr. Then you can adjust your grind. Make sure that the grinder is running is your going to a finer grind or you could break the grinder. You can turn it to a coarse grind any time.
Rotate the bean hopper counter clockwise until it stops. Lift it off. Remove the outer burr with the 2 wings and clean under the burr. Clean the opening going to the chute for ground coffee(inside where the burr was). Install the outer burr. Install the bean hopper. Rotate the bean hopper to the French press grind (coarsest) and operate the grinder. This will clean the burrs and the passages. If it starts to clog, repeat the last part to clean the burrs and passage. It must be grinding to go to a finer setting, but you can go to a coarser setting any time. Another thing. Turn the grinder upside down (empty) and rotate the bean hopper back and forth to clean the threads of the adjusting burr..
This fixes almost all the "beans will not feed or beans will not grind"
problems caused by coffee bean dust packed in the burrs. Oily beans
cause this problem more fequently.
a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured
out. Use your shop vacuum to **** grounds out the spout and backward
out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to
a small setting like six and then open the settings all the way again.
(The grinder will not start at a low setting with the rice in it. If
you let it stop, open the settings to about 16 before trying to
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind.
Grind until most of the rice dust is expelled (any remaining trace of
rice dust will not affect the flavor of the coffee).
First turn grinder to coarse setting and try grinding some white rice through it, that will clean out the coffee oils, if that does not work then the you will have to open the grinder and clean out the burr chamber and the spout for the grounds.
Another suggestion is while the grinder is off, turn it up side down and rotate the bean hopper from coarse to fine a couple of times. This will clean out grounds that have gotten into the threads and it will prevent the bean hopper from not turning to a finer grind. If you start to get a clog in your grinder, open it up to a coarse
grind for a few seconds. The coarser grind will clean out the chute
and then you can turn it down again while it is still grinding.
I've been having the same problem. I would clean out the burrs and it would get clogged right away. But I found that at the top of the chute where the coffee comes out that there's a flap type device. Mine was clogged with coffee. When I unclogged it it would swing freely. That seems to have helped. You need to use a skewer or long toothpick to clean it and free it. Use a flashlight to see the flap. It looks like it has a weight attached to it and probably swings back and forth as the coffee is ground.