Question about Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer

3 Answers

LEXMARK PRODUCTIVITY SUITE WON'T WORK

Hi,

I just had all my computer's info transferred to a new one. Now I'm running two computers with 2 Lexmark All in One Productivity Suites. Went to get all my "stuff" (documents, photos, etc.) organized and I get a message saiyng: THE PROGRAM YOU ARE TRYING TO RUN IS MISSING. PLEASE RE-INSTALL YOUR SOFTWARE.
The icons are still on the desktops even after the transfer of info.

I've been using the 2 printers all morning and everything is fine but when I click on the Lexmark printers---fine--working as they should-- but up comes this message when I click the Productivity Suite--the icons are still on the desktops of my computers. I had used my Productivity Suite on my old computer w/no problems. Could it be because when I had a professional transfer all my ''stuff' that he neglected to transfer the Productivity Suite? ? I have 2 discs here that say Lexmark 2600 Series and one that says Lexmark 8300 series---(because my 2 printers are different) ---but I think that's just for regular printing ---- NOTHING that says Lexmark Productivity Suite ?

Can someone tell me what's wrong and give me some solutions??
SORRY for the length of this letter.

Thank you,
LVYoung

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I think your computer is missing the necessary files to run the Lexmark productivity suite, you can reinstall the Lexmark software to gain full access to it and other features of your printer.
Please install the software from the CDs you have to see whether it will install Lexmark Productivity suite.

Notify me about changes. Thank You

Posted on Jan 13, 2009

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Unistall the siftware and drivers and reinstall both

Posted on Jan 13, 2009

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Did you check the lexmark web site for the software?

Posted on Jan 13, 2009

  • Legin Varghese
    Legin Varghese Jan 13, 2009

    You need to reinstall the disk that canme with the printer, that will have the software Lexmark Productivity Suite.
    While transferring the data from the old computer you have just transferred the icon that links program ( Lexmark Productivity Suite.) , not the actual software,so it has to be reinstalled.


  • Legin Varghese
    Legin Varghese Jan 13, 2009

    let me know if you have any queries .... Kevin

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devmgmt.msc

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