Question about HP OfficeJet 7410 All-In-One InkJet Printer

2 Answers

7410 keeps asking me to remove and check color cartridge

I took it  out several times also cleaned contacts with no change. Also, put a new cartridge in with no change. Is it time to replace unit?

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  • bobandcarolj Jan 17, 2009

    I submitted an answer to your last suggestion re the HP cleaning process. I cleaned the color and black per HP,no change. Reinstalled my old 97 &94 cartridges,which once worked with no success. Also,I have always used HP cartridges.      TX

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Do you use refill not original hp. You must eliminate the control of chip.
Sergio

Posted on Jan 13, 2009

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Try going into the printer properties and clean/align print nozzles then let me know what happens

Posted on Jan 13, 2009

  • Dan rogers
    Dan rogers Jan 18, 2009

    sounds like you will probably be better off if you replace the printer. This problem obviously has something to do with the hardware. You might want to call hp or a computer repair shop and see if they could estimate the cost of repair and see if it is cheaper to replace it then get it fixed

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1 Answer

Hp 7410: Error msg: Remove and check color cartridge. Is this a deathnell for this machine? I cannot seem to get past it even after removing and replacing.


There are several possible issues causing the problem. The color cartridge could be faulty. The contacts on the cartridge and the associated contacts inside the printer may be dirty. Finally, the cartridge chute may be damaged or printer may need service.

You can try a new HP cartridge. Next try cleaning the contacts with distilled (or bottled water) and Q-tips or lint free cloth. With the printer on, open the lid and remove the cartridges when they stop moving. Disconnect the power cord from the printer to stop the machine in the open state. Clean the cartridge contacts and the matching contacts in the machine. Dry the contacts with a new Q-tip or wait 10 minutes before replacing the cartridges. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=391194 for pictures. Then close the cover and reconnect power cord. You can repeat the cleaning step if it doesn't solve the problem.

If this doesn't work, look at the cartridge chute area to see if the spring is dislodged or the tab is broken. Again see the link above. In that case, the unit needs service. If it is under warranty, contact HP. Otherwise, decide if it is worth the repair cost.

I hope this helps.

Cindy Wells

Aug 17, 2012 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color print cartridge. We've removed and reinstalled several times and the message is still there.


Remove the color cartridges and insure that the spring in not loose. Also look at the printer circuit in the back for pin holes.

Feb 01, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color cartrigdge even


You did take the protective film off the new cartridge, correct?, could also be the contacts that recognize the cartridge ae dirty, also, try unplugging the power cord on the printer and plug back in to reset

Aug 22, 2009 | Printers & Copiers

1 Answer

My hp 7410 printer says ''remove and check cartridge on right'' I did this several times and even bought a new one'' I does not work. I tried cleaning it, it does not work. I have always used HP cartridges...


My hp 7410 printer says ''remove and check cartridge on right'' I did this several times and even bought a new one'' I does not work. I tried cleaning it, it does not work. I have always used HP cartridges for the printer which is over a year old. How can I fix this problem?

Jul 11, 2009 | HP Printers & Copiers

1 Answer

My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.


Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Jun 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

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sounds like you got one with a faulty chip, take this back to where you got it from and they should replace without any problems.

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2 Answers

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Check the color side of the carriage....there is a metal piece in there that breaks free from the side and will "stab" the circuitry board that the cartridge comes in contact with...you will probably see a hole in it...I have replaced several print carriages...fairly common problem with all of the HP printers that use the 96 and 97 cartridges...hope this helps

Apr 30, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Photosmart 7550 printer


There are some print head cleaning modes you may want to try.
In your menus , look around for those and run the print head calibrations and cleaning procedures.
Also with the printer unplugged. Dampen an cloth with some rubbing alcohol and remove the print cartridges, lightly clean all the contacts with that damp cloth.
They may just have some ink on the contacts giving you a false failure message.
Hope this helps you out. They can be fickle.

Dec 14, 2007 | HP PhotoSmart 7550 InkJet Printer

4 Answers

HP Officejet 7410 All-In-One Printer


Try taping it. HP will not sell parts for that model. They are pretty stingy with inkjet/officejet parts. You can try HP.com and check for an exchange deal.

Aug 09, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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