Question about Brother IntelliFAX 1270E Plain Paper Fax

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"poor line condition'

I have a strange proboem with this fax. On two occasions now I could not fax to numbers I had faxed before. I get the message 'poor line condition'. However, in the next instance, I can fax to another number. I have called the telephone company and they have indictaed there is no problem with the 'line'. Brothers tried to say it is the line and were no help. Is there some setting I can use to fax in such situations? Why is this happening? I have heard that some fax machines are not compatible with others but I brought a Borthers since it is such a widely used brand. This is very frustrating. Thank you for your help. LInda

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  • Anonymous Nov 26, 2007

    I have the same problem and cannot get any help with this problem...

  • rj7500 Apr 20, 2008

    Brother Intellifax 770. I have the same problem although it's somewhat sporadic. I can fax to the same number 3 or 4 times in a row and the fifth time it comes up as Poor Line condition. Any answers out there?





    RJ

  • jmjohnsonjr Feb 20, 2009

    I am unable to send FAX's on my Brothers FAX 885 MC. No problem in receiving FAX's. I have comcast cable

    John

    Bonita Springs, FL

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This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.

Posted on May 11, 2008

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My machine is a Brother 575 plain paper. I had failed transmissions, not receiving. I replaced the line, the walljack -- no joy. I lowered the transmission speed to "Basic" and haven't had a fail since.

Posted on May 11, 2008

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The problem is that the paper rollers are either dirty or worn out.  To fax properly you have to hold the top of the papers and gently push into the feeder, once the first sheet grabs the others will grab also. 
Bob

Posted on Dec 23, 2008

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If you are using any splitters on the fax then this may cause the Poor Line Condition failure. Remove any splitters and try again.

Posted on Dec 22, 2008

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Most faxes have an error correction mode you can turn off. Brother does no offer this feature. One of the reasons I will not buy another Brotther fax. Sometimes lowering the transmission speed will correct the problem.

Posted on Dec 18, 2008

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Make sure the phone line from the wall is plugged into the port marked "line" not "phone" on the back of the machine. Try replacing the cord from the wall to the machine. When this problem happens, if you have checked all the aboce, pick up the phone attached to the machine make a call. If you hear static in the backround, it is a phone line problem. Insist the phone company come out and check it.

Posted on Jun 21, 2007

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Dumped the land line all together. Been with Ring Central for a year now and love it. I scan my docs then hit send receiving a fax confirmation in my email. Home phone/fax line was portable to my new 888 number which people can call on as well. Received faxed docs go to my email and I print out what I want. Saved lots of money!

Posted on Oct 14, 2014

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I get poor line connection error. we have ATT U Verse. . love the set up with the tv and internet. but faxing over the U verse is hit and miss. The tec said that VOIP doesnt work well. Faxing works best over an analog line so i will go back to regualr phone service.

Posted on Oct 29, 2011

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If you have two phn lines I suggested move connection frm line 2 to line 1 or vice versa, and poss swap out actual phone line and see if csmr can make o/bound call from fax mach. if call goes thru, then there is no connection failure, this would be due to the FAX mach. remember, 2 line satin is required for most fax mach's when connecting on a digital sys.

Posted on Sep 21, 2007

The problem is that the paper isn't feeding into the machine correctly. I've been having the same problem myself. I have to 'push' the fax in so the machine 'grabs' it. Then it goes through. My phone line is fine. It's the stupid fax machine!

Posted on Jul 18, 2007

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1 Answer

Unable to Fax. Poor line condition


I Have had this occur on several occasions while trying to fax with a brother fax machine.Sometimes this message will occur if there is a storm or bad weather were the fax transmission signal sometimes seems to be disrupted by storms or bad weather.Wait until the storm or bad weather has dissipated,as this has helped in the past.Also,to help the problem,make sure there are not several members in the household logged on to their computers at the time you are trying to send a fax. I have found that if a computer is on or connected,the message appears frequently with the brother fax machine.To help solve this problem,I make sure no one is connected to the internet,and it works every time.I have noticed this helps the fax reception when I had the same message regarding poor line condition.Make sure any and all other phones that may be on a handset are properly hung up on the base station.Also,try unplugging and then plugging the fax line cord back into the wall,these above steps I have used for years and I also live in a hurricane state.All the above steps have helped with the fax transmission.I hope this is helpful.Carrie

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Can't send fax. Getting transmission verification report stating NG: poor line condition/ out of memory. HELP!!


There are two possible reasons why your printer display the error message.

1. Poor Line Condition
- electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line
- poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken.
- alarm system or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.

2. Memory Full
- There is no space to store incoming fax messages. Delete all stored fax messages.

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My 575 fax won't send; it keeps printing "poor line condition". Is there something I can do? I am just trying to send a fax like I always do. It makes the noise at first like it does when it transmits,...


If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.

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If your fax has a handset listen to the dial tone and make a call if the connection is poor call the phone Co.

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the problem is with their system, not yours. they are probably missing lots of faxes. They may for instance have a few phone lines which receive faxes called a "hunt". If one or more of their lines are bad they may not even realize it.

I suggest you call them and tell them what is going on.

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Try turning off the E.C.M. mode off ( error correction mode )
I have had a lot off problem's with communication problem's with this function turned on.
It is in your manual under advance fax function.
if need more help let us know.

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"poor line condition'


Very often this is caused by either the sender or receiver having VOIP phone service. Check this and if this is the case you need to set the baud rate to 9600.

Hope this helps!

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