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u need to change the key pad until then it wont work.
two keypad IC's under the keypad and next to the keypad connector
unfortunately all the keypad points are linked to the IC's and so even
if one key doesn't work it is related to these IC"s in question UNLESS
the keypad connector is dirty or sticky please do service your phone or
take it to a reliable technician
Here’s how to hard reset or format your Nokia mobile phone: 1) Switch off your phone 2) Press and hold these 3 keys together: -green dial key -the star key(*) -the number 3 key (Ugh, I wish I had three hands…!!) 3) Power on the phone
Warning: Do not release the keys until you see a formatting screen and even after the phone has started. Wait until the initial sound starts to play and the hand animation is displayed.