Question about Brother MFC 7420 All-In-One Laser Printer

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Can't print, fax or scan

Brother MFC-7420 came without instructions. Uninstalled and reinstalled software. Nothing . . .

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  • jit1217 Jan 14, 2009

    I have the CD. Uninstalled the program and reinstalled . . . still doesn't work.

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U can download the cd from brother .com

Posted on Jan 14, 2009

  • STEVE RAYMOND Jan 15, 2009

    do you have a dial tone on the phone where the fax is plugged in? what happens when you try to print from the desktop? can you make a copy from the glass? can you make a copy going thru the adf/automatic doc feeder? do you see the program paperpoprt? this is a scanning program. also try scanning from the desk top. locate the paperport program and follow the propts. please give me the answere to the above questions. i will try my best to help you. brother tech

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1 Answer

How to disable the fax?


Use a cancel button. Press the button for another function (copy scan, print pictures from a flash card. Turn machine OFF and ON again. If the telephone line is not connected to the MFC, the fax will not work.

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1 Answer

My Brother MFC-7420 Printer always prints black lines and splotches down the left side of my paper. This happens whether I'm scanning or printing from my PC. When I looked at my drum, it appears a


If you are seeing vertical streaks/black lines your primary corona wire is dirty and or the fax scanner may be dirty.
1)To clean the corona wire you take the drum unit and toner cartridge and place it on disposable paper to avoid spilling.
2) Clean the primary corona wire inside the drum unit by sliding the blue tab from right to left several times.
3) Return the blue tab and snap it into the home position.
4) Reinstall the drum unit and toner cartridge.
5) Close the front cover.
Caution: if you do not return the blue tab to the home position it may repeat the black lines.

Nov 29, 2012 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

I cannot use my brother MFC 7420, printer, fax, scan, copier on my window 7 software. please help me how to download the free driver or software.


You can download drivers from:

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc7420_all

Select your version of windows 7 (32 / 64 bit). If you are unsure you can find this by right clicking on your computer in the start menu and choosing properties.

Please leave feedback if this was helpful.

Mar 18, 2011 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

My Brother MFC-7420 test prints fine but says it's not connected to my computer when I try to scan. Help.


You need the brother scan software running on your computer before you try to scan unless you use one like picasso and initiate the scan from your computer.

Oct 29, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

After reinstalling it wont scan or send faxes, the error comming up is error initializing in control center2. lack of registrer information. Install once again MFL-pro suite please help thanks C.


ununstall the brother software that came with the machine, then reinstall the cd brother mfpro sofwar, if you are still having a problem, let me know. brother tech

Dec 18, 2008 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

I just got a new Dell Windows Vista Laptop. I currently have a Brother 7420 printer, fax, scanner, copier combo. I can't get the scanner to work. Please HELP... Thanks, Pam


I presume the print and fax parts work. Can you make a copy? Have you checked the driver software? The CD that came with the equipment usually installs the scanner software as well. try reinstalling the software and see if it works.

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1 Answer

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first print out the help sheet, might be in reports then u have all the information at hand

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1 Answer

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First things first:

press menu then start bk-copy then fourtimes arrow-up button. machine will display an error code no. plz post AS A NEW POST again.

BTW: The update has nothing to do with the stopping of the machine!

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1 Answer

Brother MFC-7420


I need to down load driver for Brother MFC-7420

Sep 03, 2007 | Brother MFC 7420 All-In-One Laser Printer

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