Rinnai RU98i-N Interior Natural Gas Condensing Tankless Water Heater Logo

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Anonymous Posted on Dec 13, 2012

Rinnai tankless water heaters troubleshooting

5 Related Answers

cballard

Chris Ballard

  • 18 Answers
  • Posted on Dec 31, 2008

SOURCE: Rinnai tankless water heater code 12

12 - Flame Failure or Poor Ground

1. Immediate code 12 is usually a defective gas valve, power supply problem, or defective fan motor wiring harness.

2. If code 12 occurs after a few seconds it indicates that proper operation was established, but then stopped unexpectedly.

3. Verify that fuel is being supplied to the unit.

4. Check for proper electrical ground. Unit must use a grounded power supply.

5. Check for flue blockage on inlet or exhaust.

http://www.foreverhotwater.com/service-codes.php

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Anonymous

  • 716 Answers
  • Posted on Jan 16, 2009

SOURCE: No water flow from hot water tap with a rinnai tankless water hea

Its A Possibility The Left Over Water In The Hot Is Frozen. If Your Line Is Exposed Outside Somewhere It Can Easily Freeze Up. Turn On The Hot Water Everywhere In The House And If Accessible Check The Lines To See Where The Warmth Ends. You Can Leave One Off Over Night In Hopes That It Will Eventually Defrost.

Anonymous

  • 152 Answers
  • Posted on Mar 25, 2009

SOURCE: No hot water

The code # 11 is a code that warns of "no ignition" and the causes of this error code are too many to list. I would suggest that a qualified tech. perform a diagnostic test and repair.

This is not a task for the "do it yourselfer"

Anonymous

  • 6 Answers
  • Posted on Aug 01, 2009

SOURCE: vinegar flush

You should not have to flush unless the code LC comes up. but here is the flushing diagram.

Anonymous

  • 30 Answers
  • Posted on Sep 22, 2009

SOURCE: Rinnai tankless water heater

LC is the error code that you get when you have limescale buildup in the heat exchanger. You need to flush your heat exchanger. If you have the manual for your water heater, use it. The manual to mine is attached. The procedure for flushing it is covered on page 12. I suggest that you have a certified Rinnai plumber perform this task as it requires a ciruclating pump and some hoses that you need to connect to your water heater. If you don't perform this task, it is possible that you will need to replace your heat exchanger and this is not something covered by Rinnai's warranty.

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Related Questions:

0helpful
2answers

Rinnai r85 not firing up (but I have power to the controller) with no error codes

I could not find r85 model on rinnai website. There is a troubleshooting guide on rinnai website. 100000652-Troubleshooting TWH Diagnostic Codes.pdf (rinnai.us) It may help to find a solution.
0helpful
1answer

Can you change Rinnai 329Hnatural gas to LPG

Yes it can be converted, however you cannot buy orifice, will require a license.
https://www.rinnai.us/faq/tankless-water-heater/can-a-rinnai-tankless-water-heater-be-converted-to-a-different-gas-type
0helpful
1answer

Why is my Rinnai Infinity 20 leaking?

Hole in heat exchanger caused by improper condensate drain?
Read installation manual, call service technician.
http://waterheatertimer.org/pdf/Rinnai-Tankless-Troubleshooting-Manual-2012.pdf

Replace with tank type heater.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

Gene

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

Controller not working

The rinnai is a computer that heats water. It is not ordinary water heater most people are familiar with, and repairs are not do-it-yourself, requiring a trained technician qualified in that brand who can diagnose both computer and water heater problems and plumbing problems.
Call rinnai for recommended local technician. Click on support tab. Note their webpage is very short on repair details, unlike companies that sell tank-type heaters... because tankless units are not do-it-yourself.
http://www.rinnai.us/tankless-water-heater
Problem might be simple blown glass fuse on circuit board or complete failure of computer and sensors.
Here is page written for Rheem tankless, that explains general complexity of tankless computers, and showing required maintenance, such as deliming each year:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
To save problems with tankless computers plus anticipated expense of maintenance and repairs, I recommend homeowner install tank-type gas water heater:
http://waterheatertimer.org/How-to-install-gas-water-heater.html
Also install one-time-use whole house surge protector, and install grounding rods to prevent further damage... lightning frequently likes the same places over and again:
http://waterheatertimer.org/How-to-wire-Whole-house-surge-protector.html
Gene
h

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

Rinnai Trouble Shooting

Clean water filter.
Delime heat exchanger.
http://waterheatertimer.org/How-to-delime-tankless-water-heater.html
Add tempering tank to preheat cold incoming water.
http://waterheatertimer.org/Tempering-tank.html
Check for bad single-handled faucet cartridges.
http://waterheatertimer.org/Crossover.html
Don't install multi-sensor computer-chip water heater to water lines and gas line and vent pipe since tankless will develop unsolvable problems.
Contact Rinnai and hear them tell you to call service technician, only to discover there are no qualified service technicians in your area who might be able to solve problem. 1-800-621-9419
Ask why the Rainnai site has much promotional information and no service manuals. Nor does Rinnai offer forum where tankless owners can freely exchange their endless unsolvable problems for all to see.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

1helpful
1answer

Will the Grundfos RCP-96 model work with my Rinnai tankless heater model # C85e-1?

Grundfos RCP-96 has Flow range: 0 - 27.5 U.S. GPM
According to Amazon spec sheet:
http://www.amazon.com/Grundfos-RCP-96-UP515-55SFC-Recirculator-Timer/dp/B00128BJAO

Most tankless require .4 GPM to start burner and .25 GPM to maintain burner
Rinnai does not show C85e-1 so you will have to consult your manual to see minimum water flow requirement.
http://www.rinnai.us/tankless-water-heater/
Sample manual from Rainnai mentions 'minimum flow rate' several times but doesn't give specific number. Yet promotion blurb on page 1 says "Ultra operates at a lower minimum flow rate."
http://www.rinnai.us/documentation/downloads/U290-665x0200_Condensing_Manual_EN_FR_1-2010.pdf
Another rinnai manual mentions flow rate several times in troubleshoot section yet fails to define what that rate is:
http://www.rinnai.us/documentation/downloads/U287-1833_VB_Series_R75LSi_R94LSi_R98LSi_Manual_EN_FR_EN_FR.pdf

It might seem that tankless promoters are CTA by failing to mention specific flow rate numbers.
I think tankless promotion is a definite overachiever, and vague flow rate is one tiny example.
It proves the necessity of reading whole manual and asking questions before buying a tankless.
There's another factor to consider:
All performance numbers are based on new products in ideal circumstance, and not based on a 4 year old product located in your home.

Your flow rate may vary, especially over time, and especially if water in your area is not crystal clear, and you are not diligent with correct water softener and filter.
Many factors can affect flow rates: water pressure, number of elbows, clogs in the line, sediment, size of pipe, aireators, water-saving shower heads, local water conservation policies, water well pressure, MUD district pressure issues, your home located near end of a water main, etc.

Read tankless efficiency vrs water softener
http://waterheatertimer.org/Battelle_Final_Report.pdf
Image of tankless parts vrs tank parts
http://waterheatertimer.org/images/Compare-water-heater-parts.jpg
Bradford White tankless vrs tank side by side
Lime scale does not flush out of tankless
Tankless must have water conditions with less than 11 grains hardness
"Savings falls far short of a payback," 'without comparing service costs'
http://www.pmengineer.com/Articles/Cover_Story/8cf9e86f7c298010VgnVCM100000f932a8c0____
geno_3245_197.jpg Sediment clogs tankless pressure sensor without softener.
0helpful
1answer

Our Rinnai tankless water heater is producing water as hot as pre

Power outage will reset Rinnai unit to that temperature. Read manual for more info.
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