Lucent Auto Attendant won't allow extension transfer to voice mai
We have a voice messaging system with day and nite schedules, during day the attendant message won't allow incoming caller to select specific extenition to be transfered to voice mail. States that is invalid extension. How do we fix this problem.
Re: Lucent Auto Attendant won't allow extension transfer...
OK, now you will need to log in and modify selector codes.
When you dial into vociemail, and it asks for the mailbox.... 99# 1234# It wont prompt you, but enter "9" then is lists out the selections, with 3 being AA, so... press 3 AA press 1 for day press 6 to modify menu press the selector code (1) it probably says that its a selector code transfer or something..... listen for the propmts and make it a "Direct extension transfer)
if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.
When done entering selector codes, press star(*) pound(#)
then press pound(#), and that will save the selector codes
hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.
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From the manual: You need to program a button with FEATURE 01.
Do Not Disturb is available only on system telephones.
Do Not Disturb requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
¦ Use Do Not Disturb when you do not want the auto attendant or the voice messaging system
to transfer calls to you.
¦ Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to
the Hunt Group will skip your extension and ring immediately at the next available extension
in the group.
¦ To avoid missing calls when Do Not Disturb is not needed, turn it off
The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.
**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.
Programming on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00" next press the left hand intercom twice the display should say system programming Enter #301 The display will say Automatic VMS Cover Extension: Enter in the extension number of the phone that has the guest mailbox
The display should say 1 Assigned, if not press 1
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.