Question about Lucent PARTNER18 Corded Phone

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Lucent Auto Attendant won't allow extension transfer to voice mai

We have a voice messaging system with day and nite schedules, during day the attendant message won't allow incoming caller to select specific extenition to be transfered to voice mail. States that is invalid extension. How do we fix this problem.

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  • 2 more comments 
  • hrsron Jan 13, 2009

    The systems says Welcome to Partner Mail VS

  • mkorusek Mar 20, 2009

    I sort of have the same problem except my calls are going to voicemail and then transfers back to the receptionist again. I verified that it says "direct extenstion transfer" on both. Can you help?

  • mkorusek May 11, 2010

    Our voicemail says Partner Mail VS

  • Anonymous May 11, 2010

    When you log into the voicemail, what does it say?
    Welcome to Partner messaging?
    Welcome to partner voice messaging?
    Welcome to merlin messaging?
    Welcom to Merlin mail?


×

1 Answer

OK, now you will need to log in and modify selector codes.

When you dial into vociemail, and it asks for the mailbox....
99#
1234#
It wont prompt you, but enter "9"
then is lists out the selections, with 3 being AA, so...
press 3 AA
press 1 for day
press 6 to modify menu
press the selector code (1) it probably says that its a selector code transfer or something.....
listen for the propmts and make it a "Direct extension transfer)

if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.

When done entering selector codes, press star(*) pound(#)

then press pound(#), and that will save the selector codes

hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.

Posted on Jan 14, 2009

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