Question about Brother IntelliFax-2820 Laser Fax

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When sending fax, the pages feed crooked

Whenever I send a fax, the pages will not feed in straight they
always go in crooked so the receiver only gets half of the fax

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HELLO! YOU WILL NEED TO BUY SOME ISOPROHYL ALCAHOL, THE FEED ROLLER NEED TO BE CLEANED AS YOU HAVE A BUILD UP OF PAPER DUST

Posted on Jan 15, 2009

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Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.


The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
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in the display after it dials. Check if the machine to which you are sending can receive your fax.

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Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

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Unwanted verticle line on fax copies


Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

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Not pausing to acknowledge


Open up the feeder to see if a piece of paper is holding a switch actuator down.

Feb 04, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

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Whenever I send a fax on my brother intellifax 2820 it feeds crooked, I can not get it to go in straight. Therefore, the receiver only gets half the fax.


what you will need to do is go to a hardware store and purchase some isoprophyl alcahol. put some on a rag and clean the paper feed rollers if that fails there must be some in side that area like a peice of paper, try cutting a file folder to 8x11 in manually force feed thru a the paper feed section. good luck brother tech

Jan 13, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Paper jamming in fax


look for a piece of paper in the paper path. clean all paper feed rollers

Jun 11, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

2 Answers

Copying and fax sending problem


  1. Just check & clean the dust in the original feeding area.
  2. if not solved, clean the Document feed sensor or replace the same. But for this you need to open the body of the fax machine.

Mar 11, 2008 | Canon FAX-B820 Plain Paper Bubblejet

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Faxing problems


if you put the document in right direction(face up or face down)-your scanner unit may be out of order or unpluged firmly into the main board socket check it and reinsert scanner unit plug again.

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Auto feeds crooked


Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.

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