Question about Phones

1 Answer

No service i changed out a phone wall plate, rewired it correctly and now have no phone service

Posted by on

1 Answer

What color wires were there ???
What kind of jack, a new one that had...
white blue/blue
white orange/orange
white green/ green
white brown/brown
?????

If so, the white/white blue would go to the same wires.
If you had red/green and black/yellow, the red/green should go to the white blue/blue.

Posted on Jan 13, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available


Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

Jul 08, 2013 | Phones

1 Answer

My phones say "phone in use", but they are not. Cannot receive calls or dial out.


Whenever I see this issue, I grab an old corded phone as a test phone. The line in use message could be a problem with the phone line or the phone. First make sure that the base has power and try a new phone data cord (RJ-11). Next plug in a test phone to that jack and see if you get a dial tone (preferably with the new data cord).

If you do not get a normal dial tone, try another jack on the line. If you still do not have a dial tone, find where the phone service comes in and open the box. If you have a new service, you'll find an RJ-11 jack in the box. In that case, plug your test phone into the jack. If there is no dial tone or you can't test at the service box, contact your phone company. They will test the line and fix any outside problem.

If it is an inside problem, inspect all visible wiring and open the wall plate if only one jack is bad. There are two standard types of wall plate connections. For one, you strip the conductors and secure them under a screw. For the other, you use a punch down tool to press the conductors (without stripping them) into the right spot in the keystone jack. This tool is available at many home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the correct wiring.

If the problem is with your phone only, try to reset it. Take the batteries out of the handsets and unplug the power cord from the base and the wall outlet. Wait a few minutes and then plug everything back in. Make sure that the power brick is warm (getting power) and that the handset batteries are fully charged.

If the reset doesn't help, you should contact the manufacturer. If the phone is under warranty have them repair it. (If it is out of warranty, decide if it is worth fixing.) Most of these phones are not meant to be repaired by the consumer.

I hope this helps.

Cindy Wells

Dec 11, 2011 | AT&T E2718B Trio Cordless Phone

1 Answer

Hi. I have a new 4-line phone (RCA 25414-RE3) and it is connected like the manual says. But it is not separating line 1 from line2 or line3 from line 4. They are both on lines 1 and 3.... can you help


There are a couple of problems you may have.

First, the wall jack may not be wired correctly or the wire you ar eusing is a single line wire.

The easiest to check is the wire, look at the plug and see if it has 4 copper leads. If it only has two in the middle two slots then it will only connect line 1. If it has 4 copper leads then it should pass both lines 1 and 2 (or three and four). The middle leads are line 1 and the outer two are line 2.

If the wires all check out then you may have a wall plate that is not wired for multiple lines on the single wire. That will require a technician coming out and rewiring the plate. There are also adaptors available at Radio Shack that will combine two lines to one wire if you have both lines on the wall plate.

I have a blog on 4 line phones if you would like other tips about them. Go to the tag cloud and you will see 4 line phone.

Dec 03, 2011 | RCA 25414RE3 Corded Phone

1 Answer

How do I wall mount the phone, the pins were not included.


The back of the phone or the back of the mounting plate for the phone will have standard wall mount slotted holes to hang the phone on a wall mount outlet that has the pins sticking out to recieve the phone or mounting plate.

Jan 18, 2011 | Panasonic Phones

1 Answer

How do I remove the wires from an existing wall phone jack and then rewire to a new jack


pop the front cover off write down witch color wire goes to witch letter on the plastic change to same, most phones line need two wires green and red, but 4 are hooked up black and yellow, for a second line, hook them all up just in case the other wires had a problem and the phone company switced to the other two

Sep 09, 2009 | Phones

1 Answer

I have a toshiba dkt2010-sd that I need to mount to the wall


The base is removed and turned 180 degrees and put back on phone notice the slide tabs are in correct position and can noe be hung by screws or a wall jack. Where the cord plugs in there is a breakout tab, that is the insert to hold the reciever on the phone when hung up.

Sep 09, 2009 | Toshiba DKT-2010 Corded Phone

1 Answer

Trying to replace regular phone mount with a wall mount


If your just changing the jack to a hanging type, the fix is easy. You remove the old jack, replace with new one connecting the original wiring...red/green or blue/white.

Apr 16, 2009 | Phones

1 Answer

Replaceing phone wall plate


Hi Leanne!

Normally the conductors in phone cable are colored green, red, black and yellow in older style wiring. Green and red are used for a single line, and black and yellow are for a second line. Newer systems use wires that have conductors twisted together in pairs. White with a blue stripe paired with solid blue or blue with a white stripe is line 1. White with an orange stripe paired with solid orange or orange with a white stripe is line 2. (At least this is true in the US. You said "cheers" so maybe you're not in the US and the color coding's different.)

Chances are your line is using the blue and white wires.Residential telephone equipment isn't polarity sensitive so it really doesn't matter which wire you hook to L+ and L-. Try the white/blue combination first. If you don't get dialtone then try red/black. If still no luck you only have two more combinations to try.

Before you start with the wiring, take another phone on the line off the hook (if you have another one). This will prevent an incoming call from ringing the line, which can give a shock if you happen to be touching a bare end. The ringing voltage is much higher than the normal phone line voltage which won't bother you.

Apr 11, 2009 | Phones

1 Answer

A new phone system I have bought requires the jacks in my home to be in parallel. If I remove the cover from a phone jack, is there a way to tell if it's hooked up in a parallel circuit? If it's not in...


A parallel phone system means all phone jacks are connected in a series. From phone jack A to phone jack B to phone jack C. That means if jack A is not functioning properly or has a short ,all other phone jacks in that series will cease to function. The other type of system is a home run system.Meaning all phone jacks are ran independently outside to service provider NID Network Interface Device. This is the best to trouble shoot because if one jack fails the others will continue to operate independently. The best way to check is to remove the lead from one side of the phone jack, after carefully removing from wall. Check for a dial tone at other phone jacks if no, replace lead at the initial jack. If dial tone returns you have a series system.

Oct 13, 2008 | Phones

Not finding what you are looking for?
Phones Logo

Related Topics:

65 people viewed this question

Ask a Question

Usually answered in minutes!

Top Phones Experts

kakima

Level 3 Expert

96467 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Cindy Wells

Level 3 Expert

4756 Answers

Are you a Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...