Question about Janome Memory Craft 10000

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Janome digitizer pro dongle

I purchased the janome digitizer pro a year ago and unfortunately i have lost the dongle to access the programme.
I have phoned the stockist where i bought it from and they have told me I have to purchase the whole programme again at 445.00 as they will not replace the dongle...
I have to say that this is ridiculous as i now have the programme still but cannot access it.
If i bought a new car and lost the keys i could purchase new ones but buy a digitizer pro and lose the key and your programme is useless.
I cannot claim it on my house insurance as i told them it was lost and they said if it was damaged i could claim or if it was stolen i could claim.but not if i lost it....
can anyone tell me if they have had the same problem and if so how did you go about it....
I appreciate your time and thank you
Debbie
I have the same problem. I lost the dongle in a local move. I keep thinking it's going to show up but, it's been about 6 weeks, so I guess it's gone for good.
I talked to Paul at Pocono Sew and Vac and you are correct. There is NO WAY Janome with allow you to just buy a new dongle.
By the way, where are you able to buy the program foonly $445! Is this the older version that does not work with Vista? The cheapest source I've found for the Digitizer Pro MB (works with Vista) is $1299!
If the version you're buying works with Vista, please send me the name of the store and it's phone number and I may buy a new copy, too.
The cheapest version of Amazing Designs' Edit and Stitch is $120. But, it doesn't have all the editing feature I need.
If anyone hears something new or knows someone who's giving up embroidery and selling their software, please let Debbie know and if she passes please email me: SewUniquelyYou@aol.com .
Diane

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Sorry, but this is how its done with all software who are protectet with a dongle.

Its the only way for a software producer to not have their software copyed onto serveral computers.

If they started to replase lost dongles, they would have to do it to all customers who say they have lost it. I think this could be miss used, to get a second copy of the software to a low price or free. (not that i think you are doing this).

We are using software from Pulse microsystem, and our dongle cost more than $10.000 each.

Posted on Jan 13, 2009

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Posted on Jan 02, 2017

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This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0

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