Question about Janome Memory Craft 10000

1 Answer

Janome digitizer pro dongle

I purchased the janome digitizer pro a year ago and unfortunately i have lost the dongle to access the programme.
I have phoned the stockist where i bought it from and they have told me I have to purchase the whole programme again at 445.00 as they will not replace the dongle...
I have to say that this is ridiculous as i now have the programme still but cannot access it.
If i bought a new car and lost the keys i could purchase new ones but buy a digitizer pro and lose the key and your programme is useless.
I cannot claim it on my house insurance as i told them it was lost and they said if it was damaged i could claim or if it was stolen i could claim.but not if i lost it....
can anyone tell me if they have had the same problem and if so how did you go about it....
I appreciate your time and thank you
I have the same problem. I lost the dongle in a local move. I keep thinking it's going to show up but, it's been about 6 weeks, so I guess it's gone for good.
I talked to Paul at Pocono Sew and Vac and you are correct. There is NO WAY Janome with allow you to just buy a new dongle.
By the way, where are you able to buy the program foonly $445! Is this the older version that does not work with Vista? The cheapest source I've found for the Digitizer Pro MB (works with Vista) is $1299!
If the version you're buying works with Vista, please send me the name of the store and it's phone number and I may buy a new copy, too.
The cheapest version of Amazing Designs' Edit and Stitch is $120. But, it doesn't have all the editing feature I need.
If anyone hears something new or knows someone who's giving up embroidery and selling their software, please let Debbie know and if she passes please email me: .

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,110 Answers

Sorry, but this is how its done with all software who are protectet with a dongle.

Its the only way for a software producer to not have their software copyed onto serveral computers.

If they started to replase lost dongles, they would have to do it to all customers who say they have lost it. I think this could be miss used, to get a second copy of the software to a low price or free. (not that i think you are doing this).

We are using software from Pulse microsystem, and our dongle cost more than $10.000 each.

Posted on Jan 13, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I need a Janome digitizer v3 dongle

Fixya does not sell Janome digitizer v3 dongles.

Nov 02, 2017 | Janome Sewing Machines

3 Answers

I have lost the dongle that came with my used machine. Can I get a replacement?

not sure what part you mean. Could it have another name or spelling?

Mar 27, 2015 | Janome Memory Craft 10000

1 Answer

Does Janome have software available for a MacBook Pro and Memory Craft 10000 Digitizer?


I just got an email this morning from Wilcom that suggested that they are working on something for a Mac. "Wilcom Elements 3" If another expense for new software isn't an option I would consider getting a secondary computer.... a PC.

If you can run PC at all... go to a pawn shop and buy one specifically for your embroidery machine. A couple years ago I got a 1 year old PC for my husband for $60 at a local pawn shop. I needed to clean out the former owner's personal pictures and tax info... but I was able to access and restore the factory settings and it runs like new.

Feb 26, 2013 | Sewing Machines

1 Answer

Digitizer 2000 - Dongle ?

I'm going to assume that you mean the Digitizer 2000 software.

Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.

Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.

Best of luck to you!

Mar 04, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Looking for Dongle and Power Cord for Memory Craft Digitizer 2000

The only way to get a new dongle for your software is to purchase a new software package.

You can call Janome and ask them ... but I'm 99.9% sure that they'll tell you the same thing. :(

Feb 09, 2009 | Janome Memory Craft 9000 Computerized...

2 Answers


This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0

Jan 08, 2008 | Janome Memory Craft 10000

2 Answers

Need Janome 10000 software

Un fortunatey if you didnt make a copy of the original disc and you definitely have lost the original, it means purchasing the whole lot again.

Dec 31, 2007 | Janome Memory Craft 10000

Not finding what you are looking for?
Sewing Machines Logo

Related Topics:

146 people viewed this question

Ask a Question

Usually answered in minutes!

Top Janome Sewing Machines Experts

Tally Girl
Tally Girl

Level 3 Expert

1133 Answers

Douglas Plant
Douglas Plant

Level 2 Expert

191 Answers

Eva Hack

Level 1 Expert

25 Answers

Are you a Janome Sewing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides