Question about Office Depot Ativa Wireless-G USB Network Adapter (AWGUA54)
I am returning the Ativa Wireless G USB Adapter.
I was unable to install the drivers for the adapter from the CD or from the Ativa website. In both cases, the installation simply stalls when attempting to install the drivers. I attempted to install it on a Dell Dimension desktop that had virtually no software installed on it -- no firewall, no virus programs, no USB or serial devices, nothing that might interfer with the device.
In addition, Ativa software keeps on giving -- it disables all the USB ports and prevents Windows from shutting down or restarting normally. The software cannot be uninstalled using Add/Remove, and the only way I could get rid of the software was to restore Windows to an earlier date.
I spent two hours on the phone with Ativa techs (located in India) and they could not solve the problem. They suggested that I install the software on a different PC to see if it experienced the same problem. I refused as I did not want to risk screwing up another machine with their software.
apparently you are not the only one having problems installing that device. See here.
So my suggestion would be to download the driver from here.
(90Mb??? - can that thing make coffee too?. Oh I see...they included Internet Explorer 6 in that package...Jeez..).
I just assume that you're running Win XP, but the procedure for Vista is similar.
Unzip the file.
Important: Do NOT use their setup.exe!
Plug in the USB adapter and let Windows try to install it. When it can't find the driver, point to the directory, where you unzipped the files. The file you're looking for is called "ODWGU.inf".
If Windows installs some driver which might not work, go into the Device Manager and update the driver from there.
If you have problems uninstalling their software, try "Revo Uninstaller". This software has a "Hunter Mode", that will help to uninstall even the most obnoxious software. I use it all the time, because it also removes all the **** that Windows uninstallers leave behind.
Ideally you have a clean machine to start from, so you might want to begin with removing their software first.
Please let me know if this worked for you.
Posted on Jan 13, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 03, 2013 | Computers & Internet
click start control panel administration tools computer management device manager scroll to network adapters should see a yellow question mark? right click install drivers
the driver might be on the disc supplied by your ISP internet service provider
or the motherboard disc or you might download one if you dont have on a disk
hope one of these helps
May 08, 2012 | Computers & Internet
Oct 10, 2011 | Linksys 2.4 GHz 802.11b Wireless - B...
Dec 10, 2010 | NetGear WPN111 RangeMax Wireless USB 2.0...
Jun 13, 2010 | 2wire (1000-100052-000) 802.11g/b Wireless...
Jan 08, 2010 | Office Depot Ativa Wireless-G USB Network...
Oct 28, 2009 | Office Depot Ativa Wireless-G USB Network...
Jun 01, 2009 | Office Depot Ativa Wireless-G USB Network...
2,816 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: