Question about Office Depot Ativa Wireless-G USB Network Adapter (AWGUA54)

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Cannot Install Ativa Drivers

I am returning the Ativa Wireless G USB Adapter.

I was unable to install the drivers for the adapter from the CD or from the Ativa website. In both cases, the installation simply stalls when attempting to install the drivers. I attempted to install it on a Dell Dimension desktop that had virtually no software installed on it -- no firewall, no virus programs, no USB or serial devices, nothing that might interfer with the device.

In addition, Ativa software keeps on giving -- it disables all the USB ports and prevents Windows from shutting down or restarting normally. The software cannot be uninstalled using Add/Remove, and the only way I could get rid of the software was to restore Windows to an earlier date.

I spent two hours on the phone with Ativa techs (located in India) and they could not solve the problem. They suggested that I install the software on a different PC to see if it experienced the same problem. I refused as I did not want to risk screwing up another machine with their software.

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Hi Mark,

apparently you are not the only one having problems installing that device. See here.

So my suggestion would be to download the driver from here.
(90Mb??? - can that thing make coffee too?. Oh I see...they included Internet Explorer 6 in that package...Jeez..).

I just assume that you're running Win XP, but the procedure for Vista is similar.

Unzip the file.

Important: Do NOT use their setup.exe!

Plug in the USB adapter and let Windows try to install it. When it can't find the driver, point to the directory, where you unzipped the files. The file you're looking for is called "ODWGU.inf".
If Windows installs some driver which might not work, go into the Device Manager and update the driver from there.

If you have problems uninstalling their software, try "Revo Uninstaller". This software has a "Hunter Mode", that will help to uninstall even the most obnoxious software. I use it all the time, because it also removes all the **** that Windows uninstallers leave behind.

Ideally you have a clean machine to start from, so you might want to begin with removing their software first.

Please let me know if this worked for you.

Posted on Jan 13, 2009

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