Question about Dyson DC23 Bagless Canister Cyclonic Vacuum

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Loss of suction on Dyson DC23

Had loss of suction on my Dyson DC23 vacuum which would go into a thermal shutdown eventually. I disconnected an elbow joint and found the clog. Once cleared, the vacuum is just like new again.

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Hi there,

We are very glad to hear you were able to resolve the issue with your DC23. Thank you for taking time to share your resolution. If you have any questions, or need assistance at any point in the future, please feel free to call our Dyson Helpline at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jessica

Posted on Dec 14, 2012

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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: dyson 18 losing suction

Check the HEPA filter if it has one. This bit of foam gets clogged over time and significantly reduces the suction especially if you've been vacuuming a lot of very dusty areas i.e. dust from building work etc. Just wash the filter with lots of water and leave to dry before reinserting.

Posted on Aug 12, 2009

  • 4 Answers

SOURCE: Suction

Might be the hepa filter needs cleaning? This is located in the housing on the side of the cleaner at the bottom (see your manual to find it). It is a big spongy ring which Dyson say you should remove once a month and wash in warm water. Dry off and replace in cleaner when completely dry. I've found this works and the suction is like that of a new machine!

Posted on Dec 19, 2007

AceKiller
  • 7 Answers

SOURCE: No suction in upright position

Check the adapters at the bottom. They're supposed to move cleanly when you lower the handle. It's pretty obvious if there's an air gap when you lower the handle, and you should hear the suction in the air gap.

And...call Dyson...their support is great!

Posted on Nov 07, 2007

  • 1 Answer

SOURCE: Dyson Animal-suction loss

Following the advice of other posters, I unlocked and removed the gray plastic u-shaped "trap" at the bottom of the handle. As others have noted, there was a pen (red Sharpie to be exact), caught in there and that had led to additional blockage just like a sink trap.

Now I remove the u-shaped piece every other week or so just to make sure nothing is caught in there.

Posted on Dec 29, 2008

  • 20 Answers

SOURCE: Loss of suction

There should be a sponge like filter in the area of the canister and no this is NOT the HEPA filter. When you find this other filter you will want to bang it off outside and then put it back in and you should be all set.

Posted on Jan 17, 2010

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2 Answers

There is a sock stuck in the hose of my dyson dc23 animal motorhead how do I get it out


Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

May 08, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?


Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 08, 2014 | Dyson DC23 Animal Vacuum

1 Answer

No suction on my dyson dc27


Most common cause of loss of suction are objects being lodged. You can isolate the area pretty simply. Put your hand to the tube on the detatchable handle. If there is suction there the obstruction is at the base. To clear this turn the vacuum over and lay it down. There is a suction hose that attaches just behind rotating sweeper. Disconect it, and check for debris. Also look in the sweeper compartment for hair, and other clogs. Re-Attach, to see if this remedied the problem.

If the loss of suction is somewhere in the detachable handle. What i have done is disconnect it from the unit... Take a wire hanger or similar and carefully run it through the hose. Be careful not to puncture the hose.

Jul 19, 2014 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Dyson filter smells like mold after washing


Patry816:

It might not be the filter! The hose, canister and suction vanes on the motor also can cause that smell!!

Jan 06, 2013 | Dyson DC23 Animal Vacuum

1 Answer

Lost suction


Hi Rick,
I apologize for our delayed response. I am sorry to hear you are having difficulty with your DC23. Based on the details you provided, an obstruction may have developed. For step by step instructions on how to locate and remove a blockage, please click on the appropriate link below. We are also happy to walk you through this process over the phone.
Link to Dyson support pages UK:

http://www.dyson.co.uk/support/dc23/dc23-motorhead/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual3/check-telescopic-wand-step-1


Link to Dyson support pages US:

http://content.dyson.com/support/help.asp?article=1171&product=DC23-MOTORHEAD-US

If you have any additional questions, or if the problem persists, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).
Best wishes,
Jessica

Nov 24, 2012 | Dyson Stowaway DC23 Bagless Canister...

1 Answer

Dyson dc23 lost suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

To check for any blockages, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US


In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Nov 24, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

A loss of suction on dc23 animal due to possible blockage somewhere. the hose seems to be clear. thank you


Hi there,

I'm sorry to hear you're having difficulties with your DC23 Animal. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=1554&product=DC23-ANIMAL


The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.co.uk/support/help.asp?article=1935&product=DC23-ANIMAL


By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 25, 2011 | Dyson Vacuums

1 Answer

I have a dyson DC23 vacuum and need to clean the hose how do I do this safely


Hello, this is Ava with Think Crucial.

You may refer to Dyson DC23 User's Manual on you may clean the hose safely by clicking the link below.

Dyson DC23 Operating Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 09, 2011 | Vacuums

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