Question about JVC GR-DX25 Mini DV Digital Camcorder

4 Answers

Lens Covers ?????

Hi there, my problem is the selina'a. When I turn my camcorder on and want to record it records blank. i can't see nothing on the screen either and It says "lens covers on" when it isnt. Please, help me. Hpredator

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  • Anonymous Dec 26, 2007

    Same problem as me. Can I get free of charge repair in HK

  • ste24 Feb 04, 2008

    I have exactly the same problem, i bought the camera from comet 6 months ago....can't find the receipt anywhere....can i still send the camera to jvc and pay for the repair direct as i have no proof of purchase?

  • lee316 Jun 12, 2008

    MY GR-DX27 JC CAMCORDER HASENT BEEN USED FOR A WHILE CHARGED IT UP AND IT SAYS LENS COVER WHICH ISNT ON THE SCREEN STAYS BLACK AND DOSENT DO ANYTHING IT WILL RECORD THE SOUND BUT NO PICTURE AND THERE IS NO PIC ON THE LCD OR THROUGH THE VIEW FINDER PLEASE HELP

  • eagledb Apr 19, 2009

    My Camera is JVC model GR-D70E and I can't see no picture. Instead, I get this error "Lens Covers" though it is not on. Since it is a known problem because of production failure, I think it should be fixed free by JVC.
    What shall I do and where shall I get free repair.
    Came was purchased in Switzerland.
    Thank you.

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CCD Failure/Lens Cap Warning Error JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.
Please note that this offer expires on 30th June 2009 and is applicable only to failure of the CCD image sensor.
This information applies to the following models:
GR-D18, GR-D20, GR-D21, GR-D22, GR-D225, GR-D23, GR-D24, GR-D30, GR-D31, GR-D32, GR-D33, GR-D34, GR-D40, GR-D43, GR-D50, GR-D53, GR-D54, GR-D60, GR-D63, GR-D70, GR-D73, GR-DX25, GR-DX27, GR-DX28, GR-DX35, GR-DX36, GR-DX37, GR-DX45, GR-DX47, GR-DX48, GR-DX55, GR-DX57, GR-DX67, GR-DX75, GR-DX77, GR-DX78, GR-DX95, GR-DX97, GR-FX15, GR-FX16, GR-FXM39, GR-FXM393, GR-FXM40, GR-FXM404, GR-PD1, GR-SX19, GR-SX25, GR-SX26, GR-SXM29, GR-SXM30, GR-SXM49, GR-SXM50, JY-HD10.

Posted on Dec 24, 2008

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Important Notice to Camcorder Customers A. JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms. If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty. If your product is outside warranty, please write to: JVC Consumer Support JVC UK Ltd 14 Priestley Way London NW2 7BA Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. PLEASE DO NOT SEND YOUR CAMERA DIRECTLY TO JVC. You should send ONLY your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out. Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support. Model Numbers Affected VHS-C Camcorders GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E DVC Camcorders GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E

Posted on Jul 31, 2007

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I have a JVC GR-DX77 bought in May 2004 I have just called jVC on 0845 310 8000 (new helpline number) to tell them that this camera has the CCD image sensor problem. Without any quibble they have offered to collect he camera in two days time and get it repaired free of charge. Well done JVC!

Posted on Sep 14, 2009

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Apparently this same problem exists on many different models. I have a JVC grd72u. I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.

Posted on Dec 28, 2007

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