Question about Philips HTS3450 System

2 Answers

Dvd tray wont open or close

Model number: Philips HTS3555

I press the open button on the remote and the dvd player itself and nothing happens. No sound of the motor, nothing. The display reads open or close so the unit is working ok, i think the the tray motor died. I can manually open the tray so its not stuck. Any ideas? The item is also 3 months old! Are there any disassembly guides or repair guides out there so i can replace the motor myself? All help is appreciated. Thanks

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  • PrimePub Jan 26, 2009

    HTS 3450, 2 years old,usually the tray will not open, I toke it appart and it seem that it is a mechanic problem in the disc tray enclosure, it has all kind of hooks to make sure the reading eye will close tight as the disc tray closes, so i guess some of the hooks (all plastic made) got tired and need more force to open, as i see the motor is trying but cant push the tray open without my help, while some times its opening easily. best and easy way is to replace the all tray its only 3 connectors, but I dont know where to get it, any recommendations?

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If the tray is not working, check the belt in the motor, maybe it is lose, or check the limit switches, maybe one of those is malfunctioning. actually they has 3 wires.

Posted on Feb 16, 2009

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@PrimePub : Have the tray replaced by manufacturer or ask manufacturer to ship one to you.

@at_viper : If still under warranty (i think so if only 3 months old) just contact your vendor about it.

Posted on Jan 29, 2009

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I have a Philips HTS 3371 DVD home theatre and can not play many DVD's as it give wrong region error. Can you please provide the unlock code and how/where to enter it to get it fixed?


Hi -

Please follow the instructions below for unlocking your Philips HTS 3371


Please note: Unlocking a DVD player may invalidate the warranty. Unlock sequences may not work with some firmware updates and some DVD players have been damaged through failed attempts to unlock them. Unlocking your DVD player is done at your own risk.


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