Question about Xerox CopyCentre C20 Black and White Copier

1 Answer

Xerox copycentre c20 fades out on one side of copies

Also the scanner unit will not move when copying a document with the cover up

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

If the scanner will not move you it is jammes on the scanner lock latch. Shut the machine off. Look up in the ares where the copies come out, between the paper tray and the scanner. Look under there, you will see a green latch, about 2 inches long and maybe a half an inch wide. Its the only green item on the bottom of the scanner. Push that latch in toward the back of the machine, then pull it out toward yourself until you feel it snap into place.
That can easily be moved when reaching in to take your copies out of the tray. You can put a piece of tape over it to keep it in place. Orrrrrrr, if you want. when you lift the document feeder, there is that 1 inch strip of glass held in with 2 phillips screws. Remove those screws, take that **** glass out, DO THIS WITH THE MACHINE OFF by the way.... you will see that green latch inside on the bottom. You may have to slide the scanner head out of the way a little bit. When you look at the green latch, you will see 2 plastic clips on the sides, just compress those tabs and pop the latch out of the bottom. Make sure you note the direction you take it out, because you want to flip it around . There is a tab on the latch that will catch better when it it flipped around, You can also just break off the hooked part of the plastic and snap it back in.
You only need that latch for shipping or if your going to send the machine on a ship across the ocean soon. I sort of doubt your going to do that .... Its just a shipping latch, no big deal to modify it .
That should resolve your problem. If not let me know. There are other things we can try,but if the scanner is not moving, there is a 99.999999999999999999999999999999999999999999 percent chance the latch is just out of position.

Posted on Jan 13, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Xerox Copier C20

May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

May 09, 2008 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox Copycentre C20: Copier doesn't scan top 1-3 inches of page. Happens intermittently. When this happens, it moves everything else on page to the top of the copy, cutting out what should be

The document feed rollers may be dirty/worn which is causing the paper to come into the scan area late causing your document cut offs. use a clean, lint-free cloth dampened (not moist) with water and clean the document feed rollers. Confirm they are dry then, try scanning multiple pages and see if they pull through without stalling. If they do, it's time to replace those rollers.

Aug 27, 2017 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox C 20 photocopier 'scanner blocked' error message, what can i do?

Try to check green lock under the scanner on the side where your copies went out from copier. maybe you accidentally lock the scanner while trying to get copies.

Hope it helps

Feb 15, 2011 | Xerox CopyCentre C20 Black and White...

1 Answer

I have a Xerox Copycentre C20. There is an error message reading Scanner Locked. It will only print blank copies

What you want to do is look on the bottom of the scanner.
On the bottom of the scanner you will see one and only one green latch. It is about 2 inches long an a half inch wide.
Turn the machine off and puch the latch in toward the back of the machine, then pull it out toward yourself untill it snaps forward.
Once you get it released, lift your feeder and look on the left side of the glass. You will see 2 phillips screws. Remove those, then take that 1 inch glass and white plastic surround off. Gently slide the scanner to the right until you slide it under the glass. Reach down and squeeze the tabs on the side of that latch and pop it out. You can just leave it out, but I would recommend taking some good tape and covering the hole to keep moisture and dust out of the scanner.
That latch is for shipping purposes only. So it will not have any effect on the machine unless you are planning on moving it in a truck or car a long distance, And if you are, just pop it back in and latch it. But that IS your problem. You hit that latch removing the copies from the output area.

Aug 12, 2010 | Xerox CopyCentre C20 Black and White...

2 Answers

When I use the automatic document feeder on my xerox copycentre C20 I get a black line running the length of the page. If I make a copy from the glass, one sheet at a time, it is fine. Is there a way to...

You have something on your "**** glass", the narrow piece of glass that the scanner "looks" through during adf use. Get some window cleaner or rubbing alcohol and clean it with a damp cloth. Often, it's correction fluid (Liquid Paper). A little dot is all it takes because the paper is traveling across the dot, effectively drawing a line down the length of the page.

(Please rate this response as I'm trying to obtain the next level.)

Aug 04, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Our copier makes light copies.

Most likely, you need a new toner cartridge, part number 106R01047

Jul 24, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

CopyCentre C20 Black line showing up on the left side of the page

Hello sir; When you make copy is through by ADF? make another copy leave on the glass, compare both, is that same with the line then you have to replace drum blade, if first one with the line and second one without the line, then you need to clean a narrow strip glass on left hand side of the plateform.

Jun 05, 2009 | Xerox CopyCentre C20 Black and White...

2 Answers

Xerox CopyCentre prints out faint copies. DIrty?

You have a dirty laser, I will tell you how to clean it when I am awake.

Mar 20, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

XEROX CopyCentre C20-Blank stripe going down side

Open the cover and put a piece of paper on only half the glass, and make a copy. BLOCK the left side of the glass with the blank paper.
See where it is blank. Most of the times that is a dirty or haved up mirror in the scan head. One of the small mirrors in the black assembly under the lamp. When a digital copier scanner optics become dirty, the image in that area becomes very light .

Mar 18, 2009 | Xerox CopyCentre C20 Black and White...

Not finding what you are looking for?
Xerox CopyCentre C20 Black and White Copier Logo

152 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

75 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides