Question about Xerox CopyCentre C20 Black and White Copier

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Xerox copycentre c20 fades out on one side of copies

Also the scanner unit will not move when copying a document with the cover up

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If the scanner will not move you it is jammes on the scanner lock latch. Shut the machine off. Look up in the ares where the copies come out, between the paper tray and the scanner. Look under there, you will see a green latch, about 2 inches long and maybe a half an inch wide. Its the only green item on the bottom of the scanner. Push that latch in toward the back of the machine, then pull it out toward yourself until you feel it snap into place.
That can easily be moved when reaching in to take your copies out of the tray. You can put a piece of tape over it to keep it in place. Orrrrrrr, if you want. when you lift the document feeder, there is that 1 inch strip of glass held in with 2 phillips screws. Remove those screws, take that **** glass out, DO THIS WITH THE MACHINE OFF by the way.... you will see that green latch inside on the bottom. You may have to slide the scanner head out of the way a little bit. When you look at the green latch, you will see 2 plastic clips on the sides, just compress those tabs and pop the latch out of the bottom. Make sure you note the direction you take it out, because you want to flip it around . There is a tab on the latch that will catch better when it it flipped around, You can also just break off the hooked part of the plastic and snap it back in.
You only need that latch for shipping or if your going to send the machine on a ship across the ocean soon. I sort of doubt your going to do that .... Its just a shipping latch, no big deal to modify it .
That should resolve your problem. If not let me know. There are other things we can try,but if the scanner is not moving, there is a 99.999999999999999999999999999999999999999999 percent chance the latch is just out of position.

Posted on Jan 13, 2009

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