Question about Panasonic Panafax DX-800 Plain Paper Laser Fax

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Keeps printing pg 1... sender's machine says it isn't going thru

Hi- We have a Panafax DX 800.  All of our faxes go through.  Incoming faxes from outside lines come through with the first page only, and send the first page multiple times.  When we call the companies, they say their machines tell them that the faxes they have been sending us have not gone through.  We end up with piles of the same cover sheet.  
We had the dedicated phone line checked and the phone company says it's clear.  We switched out the cord that goes from the fax machine to the phone jack.  We have also had an IT guy out to test it.   Is it the fax machine, the phone line, or something else???
What else can we do to get it to stop??  

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Press

Function
7
monitor key slowly 4 times
*
6
scroll down to SHIPMENT SET
set
2
set
wait for the machine to reboot

Posted on Jan 18, 2009

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Unplug the machine and replug. If it has an OUT button, make sure it's lit.

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