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Many programs dont work well on Kindle no matter what they tell you. The free ones are pretty much a waste land I have found. The Kindle is a great tool, dont get me wrong they really intended it for movie watching, an books. It is no iPad that for sure. I dont know how old he is but he would have been better off just purchasing a game system. They market this stuff for everyone an the real market is for a limited group. Some games are nice, but most dont work as advertised. Tetris is a game that does not play well on Kindle. Delete the game if its free as soon as he has problems. Some times the programmer will write back an say well you need to get the paid version. How well I know that one. Some calculators I downloaded for free were mot accurate in scientific mode. How useful is that. He did not get a bad product, it just is mot a gaming system as the Sony an Nintendo type handhelds. Check out some forums to find which games do work with it well. It truly is a wonderful product.
Close out of the game completely and restart your device. What device do you have, what game is it? If you have a cheaper device and are trying to play a heavy graphics game it will start to freeze up like a computer will as the graphics processor can't keep up.
Very gently unplug the battery
cable for two minutes... I used a pair of tweezers and worked it out.
Plugged it back in and it is fine. What a relief. I have read that if it
goes to sleep while plugged in via usb, it freezes? Don't know. Just be
careful when pulling the battery!
Well there are a lot of reasons why the Kindle screen freeze.
most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.
Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.
A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that
looks like an up arrow.) If that doesn't work, plug your Kindle into
the charger and try again.
You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.
For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the
main Kindle screen (the guy sitting under the tree) will appear and the
start up thermometer bar. Once that's completed, the main menu will
come on, and your books will be rstored in batches over the next couple of minutes
And of course you can always CallAmazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week