Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Refrigerator and Freezer not cooling

Hi I'm hoping you can help us. As stated in subject fridge and freezer not cooling. We noticed the problem the other day. Not sure if it coinsides with the maid cleaning it out and of course leaving the doors open for who knows how long. Perhaps it has gone into a defrost mode??? The fridge is only 2 years old. It does have power to it. I unpluged it and waited at least 24hrs. before pluging it back in. Still no luck with it cooling down. Checked all settings.... I have taken the lower back panel off and noitced the fan is not running and the compresser is getting warm. The fan inside of the freezer is still running. I have most of the unit taken apart. The inside back panels in the freezer and also a cover that is inside of the refrigerator . I see some little parts with part numbers on them but not sure what may have burnt out or if there is a reset button for the defrost mode. Any help would be great Thanks Wayne

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  • Wayne Kirchner Jun 13, 2007

    Hi Catriver,
    The fan is definetly not working, but not sure about compressor. It is warm to touch, but not making a lot of noise. there is sound when we plug in the refer, but don't know if that is the cooling fan in freezer?
    you said that the divider between freezer and refer would be warm - the insides of the doors (where they touch) had been very warm.
    I'm writing this for my husband who is out of town right now. Is there any way you could tell me the part numbers for the fan motor and the PTC? We live in Mexico, and my husband could possibly bring the parts back with him.
    thanks a bunch...
    Sharon

  • Wayne Kirchner Jun 16, 2007

    Great response, will order fan motor part and see if this corrects the problem. Thank you.

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Wayne, lower back panel, the fan in back (condensor) should be running with the compressor. If the compressor is running,( you should be able to hear it) and the condensor fan is not running. Then the condensor fan motor is your problem. Another sign of a failed condensor fan motor is that the divider between the freezer and refer is extremely warm to touch. If the compressor is not running, it could be the compressor relay and overload (PTC) might be shorted. They made a bunch of these, white in color that failed quite often. Check yours out, it will be mounted to the front of the compressor. Take it off and shake it. If it rattles, there's your problem...Catriver.

Posted on Jun 13, 2007

  • Ron Marek
    Ron Marek Jun 13, 2007

    Your compressor is probably running hot because the condensor fan motor is not running, part number 2188729. Catriver.

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