Question about Sony Handycam HDR-XR150E High Definition Hard Drive Camcorder

Open Question

Sony hdr-xr150e overheated cannot access media C:13:02

When I start my handy cam it shows C:13:02 ERROR, showing that overhearted cannot access media, power off & keep in cool place for some time, When I start my cam again after some time, again the same error. please help

Posted by on

2 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 169 Answers

SOURCE: my handycam Sony SR68E has harddisk problem

Troubleshooting the Sony Handycam

It wouldn't let me take any videos, nor would it even let me look at the video I had already taken. I began writing all that footage down as a loss. After I got home, I researched a little, and found this software called Paragon Backup & Recovery 2011. [Note: The updated software has a different layout, but it should be able to correct the problem just as before.] It is completely free, so don't be alarmed by the serial number requirement (you just give your name and email for the free serial). There is a way to recover your videos and pics from your Handycam and fix the camcorder without sending it to Sony for repair. Here's how:


Download the software on this page. After you have installed it, open the software and plug your Sony Handycam into your computer. You should get some errors with your Handycam drive while you're on this program, but ignore all of them.

Ok, now with the software open, click on "Back Up" that's located in the left column as shown below.

backup.png(Click on the pictures to view larger)

Now select the drive to back up. It should be a bright green color icon indicating FAT32.


Now select the type of backup destination. If you wish to put it on a hard drive or on a flashdrive, select "Save data to local/network drives."


Now select where you wish to save the image of the drive. (You will not yet be able to access the files, because they are part of the image file of your drive. Also, you will come across quite a few errors here, but just ignore all of them.) After you have finished with the wizard, you must click "Apply" on the taskbar located at the top of the main program window. (The time it takes for this process will depend on the amount of space you have used.) After it has backed up your drive, you must then restore the drive files to any location. Now click "Restore" located right underneath teh "Back Up" you clicked on earlier. In that window, select the archive file that you created earlier. (The drive being backed up below is just for my example.)


Click "Next" in that window and in the next, and then choose where you want the drive files to go. This will copy the exact files that were on the drive in their respective folders to the new drive. (Make sure that this new drive is completely empty, as the process will first format it before copying over the files!)


The next window after that is just a summary, so there is no need to edit it. After the wizard is finished, you need to apply the changes using the "Apply" button on the taskbar on the top of the main window. After that is done, you now have all your files in the drive where you specified for the files to go. Congratulations! You should have now recovered all those precious memories. In my case, that was 2 hours of video!

So now you just need to deal with your broken Handycam. To fix it, you need to format the drive, which is impossible using the Windows Explorer menu. Here's how to do it:

In Paragon Backup and Recovery 2011, right-click on the Handycam drive in the lowest area on the right of the main window. Click "Format partition..."


Name your drive (whatever you would like it to be named) and click "Format."


Now, you just apply the changes and you wait for the drive to be formatted. (It can take a VERY LONG TIME!) Then, you should have a working Sony Handycam and all your precious memories backed up! That wasn't too hard, now was it?! :) Please give me your feedback!

Posted on Jul 29, 2012

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Sony DCR-SR68E was showing error:31:00 and i went on and unplugged the hard drive and then plugged it back in. now its showing error C:13:02 saying overheated cannot access media. help me please

your HDD is either not connected properly or the connector is gone opposite side, please check it and correct, if the error code is showing again go to menu, manage media, then format disk

Feb 12, 2016 | Sony DCR Video Cameras

1 Answer

How to resolve cannot access media in sony DCR-SR21E ?

It could be the bad HDD, look for hdd's for ipod and replace it, they are compatible.

Apr 29, 2014 | Sony DCR Video Cameras

1 Answer

Disk error

Sony handy cam dcr-sr20 HDD format ERR 31:00

Apr 30, 2013 | Sony Handycam DCR-DVD201 DVD Camcorder

1 Answer

Wheni used my power dvd to show somthing it dosnt work and showed me following error:80040265

Your media power player does not support the media formats you played.

Download the codec K-Lite Mega Codec Pack or K-Lite Codec Pack from & install the codec & you should be able to play the media on your Windows OS.

Hope it helps.

Feb 07, 2011 | Computers & Internet

1 Answer

Sony camcorder model N50 software to be repaired

My HDD handy cam Sony model no. DCR SR220E doing a problem when i on this cam to make a video its show a message "HDD formate error". How can i resolve this problem please help me. please send me solution on this email address. Thank you

Oct 13, 2010 | Sony Handycam DCR-SR220E HDD Camcorder

1 Answer

Cant access show my cam

I had the same issue, all i did was select sign out from the menu, then i signed back in and presto, show webcam feature was enabled.Hope it is as easy for you

Jan 02, 2010 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

I miss placed my manual for my incredible holiday light show, The trees are all pluged in I get a flashing red light in the back but it wont start what am I forgetting to do

Just put mine up & it did the same thing. Unplug power. Have remote handy & paperclip. Find reset hole behind remote. Plug in power, red light will flash, hold reset button in until unit stops flashing. Make sure remote is also powered on. Thats it.

Nov 29, 2009 | Gemmy Toys

1 Answer

VX-1000 problems

Start- right click my computer - properties - hardware - device manager. Click on the + signs to expand links, find your camera, is there any question or exclamation marks showing, is so, right click & see what it says.
If nothing shows up as wrong, un-install your cam in device manager, restart your computer,(cam unplugged) when up & running, plug your cam back in & system will see it as new device & install it.
Hope this helps your issue.
Have a nice day.

Oct 01, 2009 | Microsoft LifeCam VX-1000 Webcam

1 Answer

Looses power and keeps dying when started

I had the same problem with my 96 grand cherokee, it was a loose ground wire some where around the ign. coil. saved me alot of heart ache and money!!!! Hope this was helpful

May 25, 2009 | Infiniti J30 Cars & Trucks

1 Answer

Sony handycam DCR-DVD205: use new ac adapter or reinsert

Remove the battery insert your AC adaptor turn on your DVD CAM if it work fine reinstall the battery set CAM to off position the amber light should be on to indicate battery is charging
You got that msg depend what function you use if the CAM calculated the battery not enough to run or finish this task it display that msg for you to use AC adaptor to ensure no power corrupted such in formating the disc
Some time system control is faulty even you use AC adaptor it still display this msg I hope that is not in your case
Let me kown how you go with this problem

Nov 30, 2008 | Sony Handycam DCR-DVD205 DVD Camcorder

Not finding what you are looking for?
Sony Handycam HDR-XR150E High Definition Hard Drive Camcorder Logo

Related Topics:

835 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Cameras Experts

Larry Stiles
Larry Stiles

Level 2 Expert

287 Answers


Level 3 Expert

102366 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1667 Answers

Are you a Sony Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides