Question about Microsoft Xbox 360 Console

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No power to disk drive

My disk drive won't open, spin, or anything like it has no power. I can use the dash board though. Anyone know what is wrong??

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  • Anonymous Jan 13, 2009

    i have the same problem my tray will open an close but the disk will not spin to read the game what the **** is wrong with it

  • Anonymous Jan 25, 2009

    Yes. Same problem here too... And my drive isn't under warranty!


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Hi, Sounds like your DVD-rom is shot, If you system is under the 3-year warranty please contact microsoft and get it repaired. But If your system isn't under any kind of warranty let me know and i will assist you with part numbers and where to order a new dvd-rom as well as what tools are required. good luck and happy gaming!

Posted on Jan 14, 2009

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Posted on Jan 02, 2017

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How do i fix a crack in the moddle of my disk

Well-- You don't.

Even though the disk may still function, as it spins in the console, you run the risk of having the disk fragment. This could damage your console's internal components.

If the game is already burned to your hard drive, the disk won't spin, but using a damaged disk is still risky.

I'd recommend buying a new disk.

Hope this helped,

Oct 09, 2011 | Microsoft Xbox 360 Console

1 Answer

When I turn my system on it just says open tray even if it has a disc in it. It just started this recently and I have already tried a laser eye cleaner and still nothing.

It sounds like your DVD drive's laser has stopped working. You will need to contact Microsoft to come and repair your console. Hopefully you still have a warranty on it. If not there are plenty of tutorials online to show you how to replace one yourself.
It's not an easy job. There is information on your original disc drive that lets the xbox know it belongs to it. If you swtich the drive without swapping out the boards on the inside of the drive your xbox will not recongnize it and it still wont work. Also the drive needs to be the same model of the old one. You can get around this by flashing the new drive but still that is not easy. Here is what I did instead of doing all that. 
After receiving an xbox 360 from a guy wanting to sell it the other night I realized it had this problem without me knowing it when I got it. After trying EVERYTHING e.g. tapping, cleaning, moving laser back, and multiple other tricks I realized the disk would not spin. All it says is "open tray" and will not read. If all else has failed and you really have not use for it now this is worth a shot. 
After opening it up you take out the disc drive and unscrew the 4 screws to open it. Take the lid off and plug everything back into the drive. If you have the BenQ drive you will notice if you press on the sticker it gives way a bit. Peel off the sticker and you will need to take the magnet out that holds the disc in place. Do this by twisting the magnet part in one direction and the plastic piece in the other.If your drive is different it might not be the same. 
Plug the xbox in without putting the case and everything back together, just leave it open. Put the disc in. Take that magnet you took out and put it magnet side up on top of the middle of the disc. Turn it on by either the remote or there is a tiny button if you look closely where the power button would be. 
If the disc starts spinning and trying to read then you should be able to play.....if not here is what you need to do. When it says open tray press the eject button. Then put the tray back in. Carefully start forcing the disc to spin but make sure to not scratch the disc. There is something wrong to where it won't spin itself because it it locking up. If you can get it to start spinning it will read it and continue spinning on its own and you should be able to play the game. 
There is actually one video I found of how to go about doing this if you need help here: Go to youtube and look for solutions and if they all fail its worth a try. 

May 06, 2011 | Video Game Consoles & Games

1 Answer

Xbox 360 dvd drive problem

Have you put the sata and power cables back in the correct way, it does make a difference even though they still fit both ways.
check the connection strips between the drive key board and the drive, remove the drive key and inspect the strips for damage, if they are ok replace and test, it could just be a loose connection.
Still no joy,comment we may still be able to help.
If it does remember to thumbs up.

Feb 13, 2010 | Microsoft Xbox 360 Console

1 Answer

Disk won't spin

You got a bad spindle motor .
you can D.I.Y if your good at that sorta thing.
Buy a new drive and swap the old drive P.C. board into the new one , Cost 30.00- 40.00

if you have a shop doit 75.00 90.00

Jul 02, 2009 | Microsoft Xbox 360 Console

1 Answer

Bluray drive board

Recently, lighting struck my power lines, my ps3 works, but i cant get on line. It says that my ethernet cable is not in, but its plugged in and i cant get online. How can i solve this problem? Do i need another circuit board or do i need to sent my ps3 in for repairs and a costly bill? Can anybody help me? thx

May 03, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My 360 disk drive isnt sppining the disk.


When the drive stops spinning the disk the drive is dead and needs to be replaced.

If your product is in warranty, make contact with the manufacturer and request a replacement product. If not, you'll need to purchase a replacement drive.

Sorry man.

Apr 12, 2009 | Microsoft Xbox 360 Console

1 Answer

Flashing red power light Only

This means it is broken down. You need to call playstation, to find the number go to My friend had the same problem, that means there's something wrong with it.

Jan 30, 2009 | Sony Playstation 3 (PS3) Console

1 Answer


Hey robhyper,
The Blu-Ray diode is blown. With a healthy laser when the disk is seated by the load mechinism the laser will power on a bright purple beam at first and start spinning the disk if one is detected. If it doesn't detect Blu-Ray media then it turns to the standard laser (red) and it will bounce up and down a few times trying to focus. You need good ol part number KES-400A which is a new laser.

Originally I drew the same conclusion you did and wasted a bunch of money on the part KEM-400AAA which is the whole laser and spin assembly. You don't need all that. Just get a good laser and carefully install it and you should be good to go. Be very careful installing it though as it is VERY susceptible to Electrostatic Discharge. There are only a few sellers that have this part. the best thing to do is go to ebay and type in the part number. But beware, make sure they have a guarantee on them. I just bought 5 of them and not one works properly. There is one seller he is a little more expensive, but at least the lasers work!! Good luck!!

Oct 02, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Ps2 slim line

if the laser is moved to the middle of the area and when you first turn it on it doesn't go back to starting possession's then some thing is wrong with the motor drive more than not it's likely you have a crack in the board.

Jan 03, 2008 | Sony PlayStation 2 Slimline Console

2 Answers

My husband drop his playstation

Here is a guide that might be able to help you fix the disk drive. Disc read errors are common on the PS2

Jul 18, 2007 | Sony PlayStation 2 (PS2) Console

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