Question about Dell Axim X5 Pocket PC

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I cannot get my Dell Axim X5 to sync to my laptop

I have tried to connect my Dell Axim to my laptop. It would sync fine to my desktop, but it crashed so I need to install it on my laptop. I get through installing the CD and then it goes to sync and does not recognize that the cradle is plugged into the usb port. It just keeps saying that it is not connected. What is wrong? Do I need to install drivers because this laptop has Windows XP in it? I purchased this Axim in 2003 and just want to continue using it. If you can help please let me know

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  • labeanc Feb 15, 2009

    The USB port works fine with other items. I have used my scanner, wireless mouse, and flash drive in that port and they work just fine.

  • labeanc Feb 15, 2009

    I believe I have the software installed correctly. I have uninstalled it and reinstalled it a number of times. When I try to connect to the Axim, my laptop cannot detect the Axim. The connection that comes up says that Com port 1 in Available, Com port 2 is not installed, Com port 3 is available, Infrared Port is not installed, and USB port is available. I do have the cradle for the Axim hooked up in the USB port. The Axim is in the cradle. I have tried numerous things and nothing works. I believe that it has something to do with the laptop has XP. My desktop that crashed was about 9 years old. It had Windows Millienium on it and then upgraded to XP. I have even tried to connect the Axim to my new computer that has Vista on it and I cannot. This is very frustrating. I wonder if there is a download that I need to be able to connect this. I have all my original software, I did buy the Axim new in Feb. 2003

  • bdcurlo Apr 04, 2009

    can not update my axim at all

  • clintchance May 11, 2010

    You have the active sync software installed right?

  • clintchance May 11, 2010

    Is the hardware bad? can you plug something else into the port and it works?

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Well windows vista doesnt need any software to run the axim, it has a hardware feature on it to detect and sync to it. Ive never heard of this. I would be able to help better if i was in an instant message session with you and able to see things better. If you have google my account is: clintchance if YahoO! clintchance1101 hotmail: clintchance@hotmail.com (yeah i know, i dont like to change the username often.) If you can contact me on one of those i can help you better. Im usualy on after 3:00 PM CST

Posted on Feb 16, 2009

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1 Answer

Does not recognize my connection for active sync


Dell made an entry into the market of Personal Digital Assistants (PDA) with Axim X5. The Dell Axim comprises of families of X5, X3, X30, X50 and X51. The Dell Axim PDA can be connected to the computer either by using a cradle or a sync cable. The sync cable connects the device to the computer directly. Here are the steps for connecting a Dell Axim to a computer using a sync cable.
  1. p 1 The Microsoft ActiveSync software must be installed in order to connect the PDA to the computer. This software is found in the Dell Axim Pocket PCmag-glass_10x10.gif Companion CD.
  2. Step 2 The Axim X51 PDA has a 36-pin connector, while the X3 has a 22-pin docking connector.
  3. Step 3 Connect the USB connector found at the end of the sync cable to the computer.
  4. Step 4 Check the PDA. If the PDA is not properly cabled to the computer, you will get the following message: “Connect your device to a computer using a sync cable or cradle before running the system update. Ensure that ActiveSync is installed on the computer and that the ActiveSync connection is successful.”
  5. Step 5 Ensure that the Dell logo faces upward.
  6. Step 6 Use the sync cable to set up a partnership, which can be done multiple times when you sign in as a guest.

Nov 14, 2009 | Dell Axim X3 Pocket PC

2 Answers

Can't Sync to my PC!!


You see the icon of Axim X5  on my computer???

Oct 31, 2007 | Dell Axim X5 Pocket PC

1 Answer

We have a Dell Axim X5 that we are trying to connect to a PC. Have obtained a USB data/power sync cable, the Dell appears to charge from this cable however, ActiveSync on the source PC doesn't recognise...


I use AS 4.1. I think the Axim will use up to AS 4.5. I had no problems with sync until SP3 came out. Now I must resart the computer with the Axim connected to sync. If the computer goes into suspend it will no longer connect until restarted.

Attempt a restart with it connected.

I have known others with no ability to get the Axim and other devices to be recognized. Unaware of a solution in that case.

Jul 13, 2009 | Dell Axim X5 Pocket PC

1 Answer

Have a dell axim x5 . how do you transfer files from the pc to ax


For exact to the point instructions we need specifics about what you want to do and with what but here goes...

Can't really help with the connect to the internet without more info than you provided. You need a wireless card, access to a wireless system and the drivers for the card. Even then it is not always consistant.

First I'm assuming you know that you need and have installed Activesync on the computer.

To transfer files to the Axim you simply drop them in the mobile my documents folder that is installed on the desktop when sync files is selected in Activesync. If you don't have it, open Activesync and select" options", check the "files" box. A desktop icon will be added.

If you mean install program files... most of the time you install on the desktop and it adds files to the x5 when you sync.

Sometimes you may need to transfer CAB files to the x5. In that case you will drag and drop the file on your x5 in my computer or on the icon on the desktop just like any other file move to another location

If your trying to sync with the wireless card, I am not familier with the method but in order to get the card to work it needs drivers that must be installed from the computer and through Activesync by wired connection first

May 03, 2009 | Dell Axim X5 Pocket PC

1 Answer

Want to connect to internet through a desktop with my dell axim


u hav to download da internet server software to pc............. thn u hav to do some settings............

Mar 04, 2009 | Dell Axim X5 Pocket PC

1 Answer

Good Eevening :


You could get original disk from ebay at times but all you need is the Activesync that can be downloaded from Microsoft. Get Active sync 4.2. The newer ones do NOT work with the X5.

Good luck with the wireless card. The Axim does not play well with many of them. (sometimes works but mostly not) Try drivers from d Link and be sure to remove the old drivers first.

Dec 02, 2007 | Dell Axim X5 Pocket PC

1 Answer

Backup battery on Dell Axim X5 varies on charge left, even after complete charge. One minute it's 100%, then 0%, then 100% again within a few minutes


Install Active Sync latest version off of the Microsoft site. Turn off automatic SYNC ..... change it to manual sync.

Then check the connections on the watch battery----- you may need to add a piece of tape to the battery lid to get a tight connection. Carefully bend out the tab that contacts the battery. Wipe the battery off with a clean rag before installing.

Sep 15, 2007 | Dell Axim X5 Pocket PC

2 Answers

AXIM X5


To copy word documents, simply connect your device to your computer, click "Explorer" in ActiveSync, and then transfer the word document from your desktop to your Pocket PC. ActiveSync will do the conversion from Word to Pocket Word for you. As for wireless internet service, you need a wireless Compact Flash card and data service. Sprint is one of the few companies that offers this, and there is also the Pocket Spider from Enfora which can connect on some wireless networks.

Sep 14, 2005 | Dell Axim X5 Pocket PC

1 Answer

Help active sync will stay in limbo attempting to connect to cradled axim


Does your system detect the handheld? After you connect the cradle or cable to the computer, then you should be prompted to install drivers for the handheld. Make sure that Dell Pocket PC appears in the Device Manager.

Sep 13, 2005 | Dell Axim X5 Pocket PC

2 Answers

Will Dell Axim sync with Outlook 2000 on Windows 95?


It should if you have USB on the W95 machine. ActiveSync is compatable with W95. It worked for me with Outlook 98 on a Win95 laptop synching to a PC2000 PDA (Jornada), however I was using a serial cable.

Sep 13, 2005 | Dell Axim X5 Pocket PC

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