We recently got a 3570 copier and are having problems with the fax paper size. We have all of our addresses set up and we are only having problems with one number. All the other numbers print out on regular 8x11 paper except this number which prints onto 11x17. Is there a default we are not aware of?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It sounds as if the document feeder is not recognizing the proper size of paper. Try making a copy, is the copy correct or is the copier indicating to load a certain size of paper. The paper width guides as well as the raised tabs on the document feeder tell the copier the proper paper size. Could the problem be on the other end? I know I have several customers that have the paper size dials or indicators incorrect for the paper in their cassettes. This would be if only a single reciever of your fax is complaining. You may want to see if rotating the fax in the LTR-R direction works.
your printer CHANGE PAPER TO
The paper size setting is set to a size other than
A4, letter or legal in fax receive mode.
The paper type setting is set to a type other than
PLAIN in fax receive mode.
Set the paper size setting to A4, letter or
legal and load paper of the same size.
Set the paper type setting to PLAIN.
you must have the reduction mode on in the fax section. This allows incoming faxes that are larger than the size paper you have available to be printed. You may have you paper set in a direction or size paper that is not the same as the fax being sent.
If you see this message on the front panel of the HP PSC 2210 when you are receiving a fax, check that the paper size is set to match the paper size in the paper tray. (You cannot receive a fax on 4 x 6 paper or on an envelope.)
Checking the paper size setting
Press Setup .
Press the right arrow until you see 3: Basic Fax Setup .
Press Enter .
Press the right arrow until you see 4: Paper Size .
Press Enter .
Press the right arrow until you see the paper size that matches the size of the paper in the paper tray.
DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.
Open your top paper tray drawer and there should be a dial on the on the tray drawer (light blue). On there is different paper sizes. Turn it until you get "Ltr" and the paper is going up & down. This should fix the problem. We just had that same problem today and that's what the tech person told us. (Also, this dial only turns in one direction to the left). MMc