Question about Quinny BUZZ 3 Capri Stroller

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Quinny buzz pram, (new) just assembled but when I applied the brakes they went on but now when I press the other pedal they still wont release.

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  • monikamm Feb 26, 2009

    I pressed the brake but since it stuck on and I cannot press the pedal on the other side to release the brake. I am stuck. SO please help

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I would take it back to the shop

Posted on Aug 21, 2010

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If its new I wouldnt mess about just inform your supplier it will be under warranty & dorel will fix it no problem

Posted on Sep 06, 2009

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1 Answer

Quinny brake release pedal not working


Hi

There is a page attached for adjusting Quinny Buzz brakes. Try this and see whether it resolves the issue.

If it doesn't resolve the issue, the next step is inspection of the unit. If it's under 2 years old and you're in the UK, please contact your retailer with proof of purchase for them to arrange inspection under warranty terms and conditions.
If it's over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)
If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent to the customer care team for your country. 3_23_2013_9_05_40_pm.jpg

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Good Afternoon

You are correct; The red foot pedal should apply the brakes and the grey foot pedal should release them.

Unfortunately there are no quick fixes to resolve this; due to the safety implications of the brakes not functioning correctly we would recommend the unit is returned to our engineers for inspection & repair work required.

If you're a UK customer please contact the customer service team on 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection & repair work. Standard charge is £60 and will include courier delivery of the product back to your address. In addition you'll need to make arrangements and cover costs for the unit to be sent into our engineers with courier service.

If you're not a UK customer please visit www.quinny.com and select the country you're in then use the "Contact Us" tab to get in touch with the customer service team in your area.

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