Question about Arris Touchstone Telephony Modem/ TM402G/110

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My arris 402g modem has a blinking light marked "Link". The modem light on my router is also blinking, and I don't have internet connectivity through the router. My desktop is still connected to the internet.

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 86 Answers

SOURCE: cable modem + dlink router

Your modem needs to be rebooted in order for your router to pull an IP from the modem. To do this, look for a little hole in the back of your modem and use a pen to push the button. Wait for the reboot to finish and then try again in about 20 seconds.

Posted on Jan 20, 2008

ohms
  • 1879 Answers

SOURCE: ARRIS Modem + D-Link router = no internet

when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Posted on Jan 26, 2009

  • 31 Answers

SOURCE: i have an arris tm602gct and cannot connect thru my netgear

Can you connect if you are directly wired into the router?

You may want to try using a ball point pen and pressing the reset button on the back of the arris. Let it reboot and try again.

Some netgear routers come with the wireless disabled out of the box, so you need to be hard wired when you run the CD or if you try to connect through your browser 192.168.1.1

Posted on Apr 09, 2009

  • 256 Answers

SOURCE: cannot connect router to arris modem

You will have to unplug your computer from the modem to plug in your router. Then you will have to plug the two computers into the other ports on the router. If this doesn't help. send more information on how you have it set up now, type of router and type of computers (desktop or Laptop, Wired or Wireless).

Posted on Jun 02, 2009

  • 17 Answers

SOURCE: Arris cable modem

if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.

Power light flashing=bad

Posted on Jul 04, 2009

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My arris CM550A modem has all lights on but the link light is not blinking.wether it is connected to a router or to a computer there is no change. my isp also confirmed there is no disruption in service


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I have aa Arris modem connected to a lyksys router. My laptop connects via the router. It was working fine until yesterday. Since then the signal is very low on the laptop connection and keeps throwing me...


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Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

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Feb 27, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

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